Service Support Administrator

Wärtsilä; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Service Support Administrator, where you will play a crucial role in enhancing field service operations. This exciting position involves providing essential administrative support, maintaining data integrity, and coordinating activities to ensure smooth operations. You will thrive in a collaborative environment focused on continuous improvement and professional development. If you're ready to contribute to a sustainable future through innovative solutions and exceptional service delivery, this opportunity is perfect for you!

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Qualifications

• Proven experience in administrative support, preferably in field service.
• Strong operational knowledge of systems and procedures.

Responsibilities

• Deliver timely administrative services for field service operations.
• Maintain records and databases ensuring data integrity.

Skills

Administrative Support

Communication Skills

Process Improvement

Organizational Skills

Customer Service

Tools

Database Management Systems

Field Service Management Tools

Job description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We have now a unique and exciting opportunity for a Service Support Administrator for the Water and Waste business, based in UK, Poole, Dorset. In this role, you will provide essential administrative support to our field service operations, ensuring efficient and effective service delivery.

Key Responsibilities:

• Deliver timely and accurate administrative services to support field service operations.
• Maintain and update records and databases, ensuring data integrity and compliance with processes.
• Assist in the coordination of field service activities, facilitating smooth operations.
• Respond to stakeholder and customer inquiries, providing information and resolving routine issues.
• Support the implementation of new administrative processes and tools to enhance service delivery.
• Contribute to team efforts by providing assistance and support to colleagues as needed.

Requirements for the role:

• Proven experience in an administrative support role, preferably within field service operations.
• Strong operational knowledge and understanding of systems, tools, and procedures in your work area.
• Ability to work independently with minimal supervision and organize your own workload to meet targets and deadlines.
• Excellent communication and networking skills, with the ability to handle a wide range of internal and external inquiries.
• A proactive approach to reviewing and improving current procedures, with a focus on process improvement and operational performance.

What you can expect from us:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

Last application date: 13/04/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.