Customer Support & Admin Specialist (Office-Based)

Driver Hire Norwich, Great Yarmouth and Lowestoft; Breckland District; On-site; GBP 27,000 - 33,000; Full time

Job summary

Driver Hire Norwich, Great Yarmouth and Lowestoft is seeking a Service & Support Administrator for a client near Dereham. This full-time, office-based role involves organising workloads, handling customer queries and supporting engineers to ensure smooth service delivery.

You will manage invoices, stock orders and records, with training provided and a friendly, collaborative team. The position offers up to £30,000 DOE and real progression opportunities within a busy service operation.

Qualifications

• Experience in an administrative role is essential.
• Excellent attention to detail and well-organised approach.
• Confident, professional when dealing with customers.
• Proficient with Microsoft Office software.
• Able to manage multiple tasks in a busy environment.

Responsibilities

• Handle customer requests and enquiries by phone, email and other channels.
• Coordinate with engineers to schedule and support customer requirements.
• Raise and process customer invoices.
• Order hardware, equipment and other stock as required.
• Monitor stock levels and liaise with suppliers and customers.
• Maintain accurate records and keep systems up to date.
• Support the wider team with general administrative duties.
• Take on basic accounts responsibilities, including day-to-day financial administration.

Skills

Customer service

Administrative skills

Microsoft Office

Attention to detail

Organised

Tools

Microsoft Office

QuickBooks

Job description

Driver Hire Norwich, Great Yarmouth and Lowestoft is seeking a Service & Support Administrator for a client near Dereham. This full-time, office-based role involves organising workloads, handling customer queries and supporting engineers to ensure smooth service delivery.

You will manage invoices, stock orders and records, with training provided and a friendly, collaborative team. The position offers up to £30,000 DOE and real progression opportunities within a busy service operation.