Service Scheduling & Customer Success Coordinator

Cargotec Corporation; Dudley; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hiab in Dudley, UK, seeks a Customer Service Coordinator to optimise service scheduling and manage work orders in a hybrid setup. The role balances customer needs, technician availability, and operational constraints while promoting Hiab’s service offerings.

You will contribute to proactive customer service, accurate reporting, and timely invoicing, strengthening service adoption and supporting growth. This is a collaborative, customer-focused position in a global leader.

Qualifications

• Customer focus and professionalism in service settings.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Willingness to learn new systems and tools (e.g., SAP, Salesforce).

Responsibilities

• Communicate proactively and professionally with customers to understand their needs and resolve issues.
• Collaborate with service center/field teams and external partners to plan and deliver within lead times and quality standards.
• Schedule and plan service activities, understanding task impact on time, competencies, and preparation needs.
• Create, assign, monitor, and close work orders in the system.
• Manage unexpected issues and emergencies by prioritising and reallocating resources.
• Support service preparation through spare parts planning and order coordination.
• Prepare and follow up quotes, estimates, and invoices for chargeable work.
• Ensure timely reporting of completed activities with technicians.
• Ensure timely invoicing and reduce WIP.
• Promote lifecycle opportunities and ProCare solutions to drive growth.

Skills

Customer focus

Team collaboration

Multitasking

Communication skills

SAP

Salerforce

Tools

SAP

Salerforce

Job description

Hiab in Dudley, UK, seeks a Customer Service Coordinator to optimise service scheduling and manage work orders in a hybrid setup. The role balances customer needs, technician availability, and operational constraints while promoting Hiab’s service offerings.

You will contribute to proactive customer service, accurate reporting, and timely invoicing, strengthening service adoption and supporting growth. This is a collaborative, customer-focused position in a global leader.