Hybrid Service Coordinator: Elevate Customer Experience

Hiab; Uphall; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hiab is seeking a Customer Service Coordinator in Uphall, Scotland, to optimise service scheduling and manage work orders by balancing customer needs with technician availability and operational constraints. The role supports proactive customer service and efficient workforce utilisation, with a focus on driving service adoption and sales.

The position is based in Uphall with a hybrid working model, offering exposure to Hiab's global service network and opportunities for professional growth

Qualifications

• Strong customer orientation with professional communication.
• Ability to work independently and in a team.
• Capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Communicate proactively with customers to understand needs and resolve issues.
• Collaborate with service teams and partners to plan delivery within lead times and quality standards.
• Schedule and plan service activities to optimize time, skills, and prep needs.
• Create, assign, monitor and close work orders with accurate system data.
• Manage emergencies by prioritising and reallocating tasks or resources as needed.
• Support spare parts planning and coordination of required orders.

Skills

Customer focus

Teamwork

Multitasking

Communication

IT literacy

Tools

SAP

Salesforce

Job description

Hiab is seeking a Customer Service Coordinator in Uphall, Scotland, to optimise service scheduling and manage work orders by balancing customer needs with technician availability and operational constraints. The role supports proactive customer service and efficient workforce utilisation, with a focus on driving service adoption and sales.

The position is based in Uphall with a hybrid working model, offering exposure to Hiab's global service network and opportunities for professional growth