Service Scheduler & Operations Coordinator

Kemp Recruitment Ltd; Hessle; On-site; GBP 24,000 - 32,000; Full time

Job summary

National Forklift Dealership in Hull is seeking a Service Coordinator to join their service operations. You will schedule engineers, handle customer requests, and ensure smooth service delivery in a busy field service environment.

This role offers structured training and clear progression within the organisation. You will communicate between customers, engineers and internal teams, maintaining accurate records and supporting invoicing and job completion paperwork.

Qualifications

• Experience in coordination/scheduling or service administration is desirable.
• Strong organisational skills with the ability to manage multiple priorities and details.
• Confident communicator with professional telephone manners and basic computer literacy.

Responsibilities

• Schedule and coordinate field service engineers to meet customer needs.
• Manage incoming service requests and breakdown calls, prioritising workload.
• Liaise with customers to provide updates on engineer attendance and job progress.

Skills

Coordination

Scheduling

Service administration

Customer communication

Data entry

Job description

National Forklift Dealership in Hull is seeking a Service Coordinator to join their service operations. You will schedule engineers, handle customer requests, and ensure smooth service delivery in a busy field service environment.

This role offers structured training and clear progression within the organisation. You will communicate between customers, engineers and internal teams, maintaining accurate records and supporting invoicing and job completion paperwork.