Service Scheduler & Admin Specialist

RGB Network; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Permanent position

Job summary

RGB Network is seeking a Service Administrator in South London / Kent to join the Operations team. You will coordinate engineers, handle customer enquiries, prepare quotations and manage parts orders to ensure smooth job progression.

The role requires strong organisation, multi-tasking ability and a pro-active approach in a busy environment. Training and career development are provided within a supportive team.

Qualifications

• Essential: Previous experience in an office, administration, coordination or customer service role.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Good computer literacy and the ability to learn new systems quickly.
• Ability to manage multiple tasks and changing priorities.
• A proactive approach, with the ability to work independently and take ownership of responsibilities.
• Reliable, dependable and committed to maintaining a high standard of work.

Responsibilities

• Scheduling jobs and coordinating engineers' daily workloads.
• Managing customer enquiries by telephone and email.
• Booking, rearranging and confirming customer appointments.
• Preparing, sending and following up customer quotations.
• Responding to online leads and new enquiries.
• Ordering parts and materials and liaising with suppliers.
• Monitoring outstanding jobs and ensuring appropriate follow-up.
• Maintaining accurate customer and job records.
• Liaising with engineers to ensure they have the information and materials required to complete their work.
• Managing competing priorities and responding effectively to urgent requirements.
• Ensuring jobs are progressed efficiently from booking through to completion.
• Providing general administrative support to the Operations team.
• Maintaining a professional and customer-focused approach at all times.

Skills

Scheduling

Customer service

Organisation

Time management

Attention to detail

Communication (verbal)

Communication (written)

CRM software

Tools

CRM software

Job description

RGB Network is seeking a Service Administrator in South London / Kent to join the Operations team. You will coordinate engineers, handle customer enquiries, prepare quotations and manage parts orders to ensure smooth job progression.

The role requires strong organisation, multi-tasking ability and a pro-active approach in a busy environment. Training and career development are provided within a supportive team.