Service Scheduler

JR United Kingdom; Golborne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the operations sector is looking for a planner to enhance service delivery within the regional team. The role involves coordinating engineers, managing calls, and ensuring compliance with trade regulations while maintaining attention to detail and effective communication.

Qualifications

• Previous experience with field engineers in planning.
• Proficient in using planning software.
• Liaising with supply and sales departments required.

Responsibilities

• Manage service delivery targets and deployment of engineers.
• Coordinate with regional office personnel and service planners.
• Compile weekly/monthly service reports and maintain planning system.

Skills

Planning experience

Attention to detail

Communication

Tools

Bespoke planning software

Job description

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Please note - Sponsorship is not available. You will need to have full rights to work in the UK without sponsorship either now or in the future.

Job Summary

Working as part of the regional operations team.

Duties & Responsibilities

• Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions’ team of engineers.
• Coordinate with other regional office personnel to ensure standards of service delivery to customers.
• Coordinate with other regional service planners when required to provide ‘out of region’ engineering resources.
• Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
• Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
• Preparation of service engineer job packages, checking engineers service reports and logging into the company planning system.
• Compiling weekly/monthly service reports
• General office duties, answering telephone enquiries and re-directing calls.
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

Qualifications / Skills / Experience

• Previous planning experience, preferably with field engineers.
• Experience of working with bespoke planning software, arranging service engineers’ calls.
• Liaison with parts supply and sales departments.
• Accuracy and attention to detail.

Person Specification

• Cooperative
• Good communicator and organiser
• Able to cope well under pressure and work with minimum supervision