Customer Service Planner

Just Size 2; Billericay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner for their Barleylands Hub. This role involves liaising with clients and subcontractors to schedule maintenance jobs while ensuring service agreements are met. Ideal candidates will have strong administrative skills and experience in scheduling within a housing or repairs context, with the responsibility of maintaining high levels of customer satisfaction.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Volunteering (2 days paid)

Learning & Development Opportunities

Flexible Working

Qualifications

• Previous administration experience and high volume call handling.
• Proven experience in scheduling within Social Housing or contractor repairs.
• Good level of written & verbal English.

Responsibilities

• Liaise with clients and subcontractors to schedule appointments.
• Ensure service level agreements are met while addressing customer inquiries.
• Actively schedule operatives for jobs and manage complex repairs.

Skills

Organization skills

Communication skills

Customer service expertise

Planning knowledge

Building maintenance knowledge

Tools

Microsoft Office

Job description

Permanent Full Time

Due to continued growth, we are looking to recruit a Customer Service Planner to join our team in the Barleylands Hub.

About The Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office team using a range of communication methods including telephony and email.

Using our MS system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill confidence in the customers.

About You

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritize works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair-related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organization & communication skills, e.g., ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note: No hybrid working; must be able to work from the office located at Barleylands.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognize that diversity of thought and talented people are key to our success.

MSPS is proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We shortlist and interview for roles throughout the duration of the advert. Therefore, we encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.