Customer Service Scheduler

JP Air Conditioning; Bromley; On-site; GBP 27,000 - 30,000; Full time

Job summary

An established industry player in air conditioning services is seeking a Customer Service Scheduler to join their friendly team in Bromley. This role is pivotal in managing customer queries, scheduling work for engineers, and maintaining effective communication with all stakeholders. The ideal candidate will thrive in a fast-paced environment, showcasing strong organizational skills and a proactive approach. With a commitment to customer satisfaction and a supportive work culture, this position offers a fantastic opportunity to contribute to a growing company while developing your skills in a dynamic setting. If you have a passion for customer service and a desire to learn, this role is perfect for you.

Benefits

20 days annual paid holiday

8 days bank holidays

Company pension after probation

Qualifications

• Experience in scheduling and diary management is essential.
• Strong communication skills and ability to build rapport with clients.

Responsibilities

• Manage daily queries from engineers and customers via phone and email.
• Schedule work for engineers and monitor progress from start to finish.

Skills

Customer Relationship Management

Organizational Skills

Communication Skills

Problem-Solving

Microsoft Office

Scheduling and Diary Management

Education

A-Level

Tools

CRM Software

Microsoft Word

Microsoft Excel

Job description

Customer Service Scheduler

Location: Bromley, BR2 9LB
Salary: £27K - £30K per annum, DOE
Contract: Full time, Permanent, Monday to Friday, 9am - 5pm

We are a South East London based air conditioning company; founded in 2013, who has grown by focusing on building strong relationships with their customers.

We are the go-to company for air conditioning in London, offering all-round services to cool and warm your building as required.

We are a friendly, welcoming team and we now have an open position for a Customer Service Co-ordinator to look after our client's needs in respect of air conditioning repairs and / or maintenance work.

You need to be able to work in a fast-paced environment and be keen and quick to learn new things.

The role requires a candidate who is highly organized, proactive and a natural communicator.

Main Responsibilities of our Customer Service Scheduler:

• Effectively managing all daily queries from engineers and customers via telephone, email and colleague referral
• CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations
• Scheduling work for engineers and monitoring this from start to completion
• Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs
• Producing quotations, liaising with customers to assess & identify requirements, completing RAMS and permits, following up on engineer reports and all outstanding quotations in a timely manner

Experience and skills required

• An ability to build rapport with customers, engineers, suppliers and third parties alike
• Resilience, tenacity and the capacity to work to deadlines
• A flexible, hands-on approach to working, combined with a willingness to learn
• Ability to prioritise, organise yourself and others and the ability to plan your own workload
• Good working knowledge of Microsoft Office applications e.g. Word and Excel
• Previous experience in scheduling and diary management is a must
• Previous experience working for a small business within the construction and/or trade sector would be an advantage
• Excellent interpersonal skills, both written and verbal. Minimum education level - A-Level

What we can offer in return

• Annual Salary equivalent - £27 - £30k dependent on experience
• 20 days annual paid holiday + 8 days bank holidays
• Company pension after successful completion of probation

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!

No agencies please.