Service Retention Specialist — Uncapped Bonus & Training

City West Country Limited; Exeter; Vor Ort; GBP 28.000 - 35.000; Vollzeit

Benefits dieser Stelle

Uncapped bonus

Employee Car Scheme

Scottish Widows salary sacrifice p ens

Discounts on big brands

Employee Assistance Programme

Cycle to work scheme

Eye care vouchers

Life assurance

Long Service Awards

Zusammenfassung

City West Country Limited is seeking a CSU Service Retention Specialist for Exeter. The role is based at our Exeter Head Office with a salary up to £31,404.74 and standard hours Monday to Friday.

You will manage service plans, handle bookings, and drive retention while ensuring accurate customer records and payments. You will be the main contact for service plan inquiries across sites, aiming to reduce cancellations and re-engage lapsed customers, while supporting workshop flow and

Qualifikationen

• Experience in customer service roles.
• Ability to manage service plans and bookings.
• Familiarity with payment processes (direct debit, cards) is a plus.

Aufgaben

• Manage and administer service plans, including amendments, quotations, payment changes and customer records.
• Act as the main point of contact for all sites regarding service plan enquiries and workshop bookings.
• Drive customer retention by reducing service plan cancellations and re-engaging lapsed customers.
• Recover missed service plan payments and manage direct debit, card payment and payment exception processes.
• Maximise workshop efficiency through effective booking, workshop loading and job allocation.
• Accurately programme and communicate booked work to the workshop, ensuring all customer requirements are captured.
• Identify and maximise sales opportunities, including second-phase retail opportunities and care plan activations.
• Deliver exceptional customer service, maintaining regular communication from initial booking through to vehicle handover.
• Maintain accurate customer and vehicle information while ensuring compliance with company processes and standards.
• Build strong working relationships with customers, colleagues, manufacturers and suppliers, contributing to continuous improvement across the business.

Kenntnisse

Customer service

Service plans management

Payment processing

Jobbeschreibung

City West Country Limited is seeking a CSU Service Retention Specialist for Exeter. The role is based at our Exeter Head Office with a salary up to £31,404.74 and standard hours Monday to Friday.

You will manage service plans, handle bookings, and drive retention while ensuring accurate customer records and payments. You will be the main contact for service plan inquiries across sites, aiming to reduce cancellations and re-engage lapsed customers, while supporting workshop flow and