Service Request & Asset Mgmt. Analyst

Allscreens Nationwide Ltd; Coventry; On-site; GBP 32,000 - 52,000; Full time

Job summary

Cadent is seeking a Service Request & Asset Management Analyst in Coventry to help ensure IT services are efficient, governed and aligned to business needs. You will manage service requests, maintain data across the CMDB and service catalogue, and deliver insights that support performance.

This varied role combines service management, data analysis and continuous improvement. You will collaborate with IT teams, partners and stakeholders to enhance user experience and maintain accurate records,

Qualifications

• Experience working within an IT service environment.
• Understanding of IT Service Management principles and best practice
• Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
• Knowledge of ITIL disciplines is desirable
• Experience identifying service trends and analysing operational data
• Ability to produce meaningful reports and service insights
• Strong attention to detail and accuracy
• Experience working with Configuration Management Databases (CMDBs)
• Understanding of the importance of asset visibility and service mapping
• Ability to support audits and maintain data quality standards
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms
• Strong communication skills with the ability to translate technical information into business-friendly language
• Experience working with multiple teams, suppliers and stakeholders
• Customer-focused approach to service delivery
• Passion for improving processes and service outcomes
• Ability to identify opportunities for optimisation and efficiency
• Experience supporting organisational change and service improvements

Responsibilities

• Manage service requests and maintain critical service and asset data.
• Provide insights that support operational performance.
• Analyse trends to identify recurring issues for reporting and governance.
• Collaborate with IT teams, service partners and stakeholders.
• Continuously improve service catalogue and CMDB accuracy.

Skills

IT service environment

IT Service Management

ServiceNow

ITIL

Tools

ServiceNow

Job description

As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.

This is a varied role that combines service management, data analysis and continuous improvement. You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.

Why you'll love this role

This role offers the opportunity to influence how IT services are delivered across a large and complex organisation.

Service Improvement Focus - Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.

Data & Insight Driven - Use analysis and reporting to support decision-making, service performance and operational priorities.

CMDB & Asset Visibility - Help maintain a trusted view of services, assets and technology dependencies across the organisation

Cross-Functional Exposure - Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors

Continuous Improvement Culture - Contribute to the ongoing development of service request processes, catalogue management and service reporting.

Business Impact - Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.

What you'll bring

You're an organised and analytical IT professional who enjoys working with data, processes and stakeholders to improve service delivery.

Service Management Knowledge

• Experience working within an IT service environment
• Understanding of IT Service Management principles and best practice
• Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
• Knowledge of ITIL disciplines is desirable

Analysis & Reporting Skills

• Experience identifying service trends and analysing operational data
• Ability to produce meaningful reports and service insights
• Strong attention to detail and accuracy
• Experience working with Configuration Management Databases (CMDBs)
• Understanding of the importance of asset visibility and service mapping
• Ability to support audits and maintain data quality standards
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms

Stakeholder Engagement

• Strong communication skills with the ability to translate technical information into business-friendly language
• Experience working with multiple teams, suppliers and stakeholders
• Customer-focused approach to service delivery
• Passion for improving processes and service outcomes
• Ability to identify opportunities for optimisation and efficiency
• Experience supporting organisational change and service improvements