IT Service & Asset Analytics Analyst — Hybrid

Cadent Foundation; Coventry; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

Pension match 18%

25 days holiday

Extra day off

Career development

Flexible working

ED&I commitments

Family policies

Discounts & gym

Job summary

Cadent is seeking a Service Request & Asset Management Analyst to help ensure efficient IT services. You will manage service requests, maintain critical data, and provide insights to support performance across the organisation.

The role combines service management, data analysis and continuous improvement, working with IT teams, partners and stakeholders to enhance user experience and service delivery.

Qualifications

• Experience working within an IT service environment.
• Understanding of IT Service Management principles and best practice.
• Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes.
• Knowledge of ITIL disciplines is desirable.
• Experience identifying service trends and analysing operational data.
• Ability to produce meaningful reports and service insights.
• Strong attention to detail and accuracy.
• Experience working with Configuration Management Databases (CMDBs).
• Understanding of the importance of asset visibility and service mapping.
• Ability to support audits and maintain data quality standards.
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms.
• Strong communication skills with the ability to translate technical information into business-friendly language.
• Experience working with multiple teams, suppliers and stakeholders.
• Customer-focused approach to service delivery.
• Passion for improving processes and service outcomes.
• Ability to identify opportunities for optimisation and efficiency.
• Experience supporting organisational change and service improvements.

Responsibilities

• Manage service requests and maintain service and asset data.
• Provide insight that supports operational performance.
• Analyse trends to identify recurring issues and support service reporting.
• Collaborate with IT teams, service partners and business stakeholders.
• Contribute to continual improvement of service catalogue and CMDB.
• Support audits and data quality in ITSM records.
• Ensure delivery of reliable and effective IT services across Cadent.

Skills

Experience working within IT service

IT Service Management

ServiceNow usage

ITIL disciplines

Data trend analysis

Reporting & insights

Attention to detail

CMDB familiarity

Asset visibility & mapping

Audits & data quality

ServiceNow records management

Communication skills

Cross-team collaboration

Customer-focused service delivery

Process improvement

Organisational change support

Service improvements

Tools

ServiceNow

Job description

Cadent is seeking a Service Request & Asset Management Analyst to help ensure efficient IT services. You will manage service requests, maintain critical data, and provide insights to support performance across the organisation.

The role combines service management, data analysis and continuous improvement, working with IT teams, partners and stakeholders to enhance user experience and service delivery.