Service Request & Asset Mgmt. Analyst

Cadent Gas; Coventry; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme double matched up to 18

25 days holiday + statutory days

Extra day off each year

Career development with funded options

Flexible working

Job summary

Cadent Gas is seeking a Service Request & Asset Management Analyst to help ensure IT services are efficient, well governed and aligned to business needs. You’ll manage service requests, maintain asset data, and provide insights that support performance across Cadent.

The role blends service management, data analysis and continuous improvement, working with IT teams, partners and stakeholders to improve service delivery and maintain records in the CMDB and service catalogue.

Qualifications

• Experience in IT service environment and ITSM practices.
• Knowledge of ITIL disciplines desirable.
• Hands-on ServiceNow usage: service requests, ticketing, reporting, service catalogue.

Responsibilities

• Manage service requests and ensure efficient handling.
• Maintain accurate CMDB and asset data.
• Provide insights to support performance and reporting across Cadent.
• Support service improvement initiatives and governance.
• Collaborate with IT teams, partners and stakeholders.

Skills

Service Management

ITIL

ServiceNow

Data analysis

Stakeholder engagement

Reporting

CMDB

Asset management

Process improvement

Tools

ServiceNow

Job description

Optimise services. Improve performance. Drive smarter IT delivery.

As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.

This is a varied role that combines service management, data analysis and continuous improvement. You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.

Why you'll love this role

This role offers the opportunity to influence how IT services are delivered across a large and complex organisation.

Service Improvement Focus - Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.

Data & Insight Driven - Use analysis and reporting to support decision-making, service performance and operational priorities.

CMDB & Asset Visibility - Help maintain a trusted view of services, assets and technology dependencies across the organisation

Cross-Functional Exposure - Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors

Continuous Improvement Culture - Contribute to the ongoing development of service request processes, catalogue management and service reporting.

Business Impact - Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.

What you'll bring

You're an organised and analytical IT professional who enjoys working with data, processes and stakeholders to improve service delivery.

Service Management Knowledge

• Experience working within an IT service environment
• Understanding of IT Service Management principles and best practice
• Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
• Knowledge of ITIL disciplines is desirable

Analysis & Reporting Skills

• Experience identifying service trends and analysing operational data
• Ability to produce meaningful reports and service insights
• Strong attention to detail and accuracy

CMDB & Asset Management Awareness

• Experience working with Configuration Management Databases (CMDBs)
• Understanding of the importance of asset visibility and service mapping
• Ability to support audits and maintain data quality standards
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms

Stakeholder Engagement

• Strong communication skills with the ability to translate technical information into business-friendly language
• Experience working with multiple teams, suppliers and stakeholders
• Customer-focused approach to service delivery

Continuous Improvement Mindset

• Passion for improving processes and service outcomes
• Ability to identify opportunities for optimisation and efficiency
• Experience supporting organisational change and service improvements

At Cadent, we're thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What's In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life's special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

What's next?

Be part of something big. Help shape the future of gas for generations to come.