IT Asset Catalog Operations Manager

3761 Barclays - BX - UK; Knutsford; On-site; GBP 90,000 - 120,000; Full time

Job summary

Barclays is seeking an IT Asset Catalog Operations Manager in Knutsford to collaborate with technology teams and optimise IT service management processes that deliver technology services across the bank.

The role focuses on implementing, maintaining and improving IT service processes, governance, and data-driven decision support while aligning with regulatory requirements and Barclays values.

Qualifications

• Experience with ServiceNow ITAM modules including SAM, HAM, Discovery and EA Workspace.
• Experience with ServiceNow Asset Management, Service Catalog administration and CMDB architecture.
• Experience managing end-to-end service operations across software and hardware lifecycles.

Responsibilities

• Develop, implement and maintain IT service processes and staff for a large IT function.
• Communicate process changes and improvements to stakeholders with reports and metrics.
• Develop KPIs and analyze data to identify improvements in IT service delivery.

Skills

ServiceNow ITAM

ServiceNow Asset Mgmt

CMDB architecture

Data-driven automation

Performance Analytics

Enterprise architecture

Risk & controls

Change & transformation

Strategic thinking

Tools

ServiceNow SAM

ServiceNow HAM

Discovery

EA Workspace

Job description

Job Description Purpose of the role To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

Accountabilities

• Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice.
• Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process.
• Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes.
• Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements.
• Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery.
• Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices.
• Identification and management of risk and control issues pertaining to the Technology Standards and processes.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalat… If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.

Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda.

Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an IT Asset Catalog Operations Manager at Barclays, where you will collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

To be successful as an IT Asset Catalog Operations Manager, you should have:

• Experience and knowledge of ServiceNow ITAM modules, including SAM, HAM, Discovery, and Enterprise Architecture (EA) Workspace.
• Experience with ServiceNow Asset Management and Service Catalog administration, Request Fulfilment, and an understanding of CMDB architecture, CI lifecycle management, and relationship mapping.
• Experience managing end-to-end service operations across software and hardware product lifecycles.
• Experience in ServiceNow operational governance, leveraging data-driven automation to improve and maintain data quality, process ownership, and continuous process improvement.
• Other highly valued skills include: Experience developing and maintaining Performance Analytics dashboards, reports, indicators, and breakdowns within ServiceNow. Understanding of technical debt associated with unauthorised software and hardware, with experience owning and managing detective and preventive controls, risk indicators, and internal and external audits. Experience with enterprise architecture governance and operating principles. Knowledge of modern technology packaging and deployment methods.
• You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in Knutsford.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.