Service Request & Asset Mgmt. Analyst
Cadent Foundation
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Benefits offered by this job
Job summary
Cadent is seeking a Service Request & Asset Management Analyst to help ensure efficient IT services. You will manage service requests, maintain critical data, and provide insights to support performance across the organisation.
The role combines service management, data analysis and continuous improvement, working with IT teams, partners and stakeholders to enhance user experience and service delivery.
Qualifications
- Experience working within an IT service environment.
- Understanding of IT Service Management principles and best practice.
- Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes.
- Knowledge of ITIL disciplines is desirable.
- Experience identifying service trends and analysing operational data.
- Ability to produce meaningful reports and service insights.
- Strong attention to detail and accuracy.
- Experience working with Configuration Management Databases (CMDBs).
- Understanding of the importance of asset visibility and service mapping.
- Ability to support audits and maintain data quality standards.
- Experience maintaining service and asset records within ServiceNow or similar ITSM platforms.
- Strong communication skills with the ability to translate technical information into business-friendly language.
- Experience working with multiple teams, suppliers and stakeholders.
- Customer-focused approach to service delivery.
- Passion for improving processes and service outcomes.
- Ability to identify opportunities for optimisation and efficiency.
- Experience supporting organisational change and service improvements.
Responsibilities
- Manage service requests and maintain service and asset data.
- Provide insight that supports operational performance.
- Analyse trends to identify recurring issues and support service reporting.
- Collaborate with IT teams, service partners and business stakeholders.
- Contribute to continual improvement of service catalogue and CMDB.
- Support audits and data quality in ITSM records.
- Ensure delivery of reliable and effective IT services across Cadent.
Skills
Tools
Job description
Title: Service Request & Asset Mgmt. Analyst
Location: Ansty Business Park, CV7 9JU
Advertised Salary: £39,687
Job Function: Information Technology
Working Hours: 37
Location Type: Hybrid
Contract Type: Permanent
Req ID: 2720
Posting End Date: 01/09/2026
As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.
This is a varied role that combines service management, data analysis and continuous improvement. You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.
This role offers the opportunity to influence how IT services are delivered across a large and complex organisation.
Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.
Use analysis and reporting to support decision-making, service performance and operational priorities.
Help maintain a trusted view of services, assets and technology dependencies across the organisation
Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors
Contribute to the ongoing development of service request processes, catalogue management and service reporting.
Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.
- Experience working within an IT service environment
- Understanding of IT Service Management principles and best practice
- Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
- Knowledge of ITIL disciplines is desirable
- Experience identifying service trends and analysing operational data
- Ability to produce meaningful reports and service insights
- Strong attention to detail and accuracy
- Experience working with Configuration Management Databases (CMDBs)
- Understanding of the importance of asset visibility and service mapping
- Ability to support audits and maintain data quality standards
- Experience maintaining service and asset records within ServiceNow or similar ITSM platforms
- Strong communication skills with the ability to translate technical information into business-friendly language
- Experience working with multiple teams, suppliers and stakeholders
- Customer-focused approach to service delivery
- Passion for improving processes and service outcomes
- Ability to identify opportunities for optimisation and efficiency
- Experience supporting organisational change and service improvements
If you're passionate about service management, data quality and continuous improvement, this is an opportunity to help shape the IT services that support colleagues across Cadent every day.
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men’s Engagement Network (M.E.N) – can’t wait to welcome you!
To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
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