Service Request & Asset Mgmt. Analyst

Cadent Gas Ltd; Balsall Common; On-site; GBP 40,000 - 60,000; Full time

Job summary

Cadent Gas Ltd. is seeking a Service Request & Asset Management Analyst to ensure IT services are efficient and well governed. You will manage service requests, maintain asset data, and provide insights to support performance across the organisation.

This role combines service management, data analysis and continuous improvement, working with IT teams and business stakeholders to enhance user experience and service delivery, while maintaining accurate records in the service catalogue and CMDB.

Qualifications

• Experience working within an IT service environment.
• Understanding of IT Service Management principles and best practice.
• Hands-on experience using ServiceNow for service request management, ticket handling, reporting and service catalogue processes.
• Knowledge of ITIL disciplines is desirable.
• Experience identifying service trends and analysing operational data.
• Ability to produce meaningful reports and service insights.
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms.

Responsibilities

• Manage service requests and ticket handling within IT services.
• Maintain CMDB and asset data, ensuring accuracy and visibility.
• Provide insight through reporting to support operational performance.
• Collaborate with IT teams, service partners and stakeholders to improve service delivery.
• Support audits and data quality standards across IT services.
• Contribute to service catalogue processes and overall service improvement.

Skills

IT Service Management

Data analysis

Stakeholder communication

Service reporting

CMDB

Audits

Continuous improvement

Tools

ServiceNow

Job description

As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.

This is a varied role that combines service management, data analysis and continuous improvement. You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.

Why you'll love this role

• Service Improvement Focus - Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.
• Data & Insight Driven - Use analysis and reporting to support decision-making, service performance and operational priorities.
• CMDB & Asset Visibility - Help maintain a trusted view of services, assets and technology dependencies across the organisation
• Cross-Functional Exposure - Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors
• Continuous Improvement Culture - Contribute to the ongoing development of service request processes, catalogue management and service reporting.
• Business Impact - Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.

Service Management Knowledge

• Experience working within an IT service environment
• Understanding of IT Service Management principles and best practice
• Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
• Knowledge of ITIL disciplines is desirable

Analysis & Reporting Skills

• Experience identifying service trends and analysing operational data
• Ability to produce meaningful reports and service insights
• Strong attention to detail and accuracy

CMDB & Asset Management Awareness

• Experience working with Configuration Management Databases (CMDBs)
• Understanding of the importance of asset visibility and service mapping
• Ability to support audits and maintain data quality standards
• Experience maintaining service and asset records within ServiceNow or similar ITSM platforms

Stakeholder Engagement

• Strong communication skills with the ability to translate technical information into business-friendly language
• Experience working with multiple teams, suppliers and stakeholders
• Customer-focused approach to service delivery

Continuous Improvement Mindset

• Passion for improving processes and service outcomes
• Ability to identify opportunities for optimisation and efficiency
• Experience supporting organisational change and service improvements

Ready to make an impact? If you're passionate about service management, data quality and continuous improvement, this is an opportunity to help shape the IT services that support colleagues across Cadent every day.