Service Advisor

Adams Morey Ltd.; Lower Blandford St Mary; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Program

Mental Health First Aiders

Free Flu Jabs

Eye Test Reimbursement

Employee Discounts

33 Days Holiday

Mortgage Advice

Salary Sacrifice

Staff Events

Free Parking

Cycle To Work

Competitive Salaries

Career Development

Star Awards

Job summary

Adams Morey Bournemouth is looking for a friendly, organised and customer-focused Service Advisor to join our busy service department. As one of the first points of contact for our customers, you'll play an important role in creating a welcoming and professional experience.

You'll provide administrative support to the service team, assist with customer enquiries and help ensure the department runs smoothly and efficiently.

Qualifications

• Previous experience in a receptionist, administration or customer service role, ideally within the automotive or commercial vehicle industry.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Strong organisational skills and excellent attention to detail.
• Good IT skills and confidence using computer systems.
• The ability to manage multiple tasks and prioritise effectively in a busy environment.
• The ability to remain calm and professional under pressure.
• A proactive attitude and willingness to support the wider team.
• A genuine commitment to providing excellent customer service.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Answer incoming calls and deal with customer enquiries promptly and efficiently.
• Assist with service bookings, customer appointments and general administration.
• Support the Service Advisors and workshop team with day-to-day administrative tasks.
• Prepare and maintain accurate customer and vehicle documentation.
• Process paperwork, invoices and other service-related documents.
• Keep customers informed and direct enquiries to the appropriate member of the team.
• Assist with vehicle collection and handover arrangements.
• Maintain accurate records and update internal systems as required.
• Liaise with technicians, Service Advisors and other departments to ensure information is communicated effectively.
• Maintain a professional and welcoming reception area.
• Provide a high level of customer service at all times.

Skills

Customer service

Administration

Communication

Organisational skills

Attention to detail

Multitasking

Calm under pressure

Team support

Tools

Computer systems

Job description

Adams Morey Bournemouth is looking for a friendly, organised and customer-focused Service Advisor to join our busy service department.

As one of the first points of contact for our customers, you'll play an important role in creating a welcoming and professional experience. You'll provide administrative support to the service team, assist with customer enquiries and help ensure the department runs smoothly and efficiently.

If you're confident dealing with customers, highly organised and enjoy working in a busy environment, we'd love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours:

Monday to Friday 7.30 am to 5.00 pm, i.e. 42.5 hours per week, 1 hour lunch break (unpaid).

Salary: Dependent on experience, will be discussed at interview stage

Key Responsibilities:

• Greet customers and visitors in a friendly and professional manner.
• Answer incoming calls and deal with customer enquiries promptly and efficiently.
• Assist with service bookings, customer appointments and general administration.
• Support the Service Advisors and workshop team with day-to-day administrative tasks.
• Prepare and maintain accurate customer and vehicle documentation.
• Process paperwork, invoices and other service-related documents.
• Keep customers informed and direct enquiries to the appropriate member of the team.
• Assist with vehicle collection and handover arrangements.
• Maintain accurate records and update internal systems as required.
• Liaise with technicians, Service Advisors and other departments to ensure information is communicated effectively.
• Maintain a professional and welcoming reception area.
• Provide a high level of customer service at all times.

Ideally, we are looking for:

• Previous experience in a receptionist, administration or customer service role, ideally within the automotive or commercial vehicle industry.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Strong organisational skills and excellent attention to detail.
• Good IT skills and confidence using computer systems.
• The ability to manage multiple tasks and prioritise effectively in a busy environment.
• The ability to remain calm and professional under pressure.
• A proactive attitude and willingness to support the wider team.
• A genuine commitment to providing excellent customer service.

In return we’ll offer:

• Employee Assistance Program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice(if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Competitive Salaries
• Career development pathways and training
• Quarterly Star Awards

Who we are:

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

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