Service Receptionist - Redbridge

HGVTraders LTD.; Southampton; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Program

Mental Health First Aiders

Free Flu jabs

Eye test with £70 glasses contribution

Employee discounts

Job summary

Adams Morey in Southampton is seeking a Service Receptionist to join the Redbridge dealership. You will be the first point of contact for customers, handling calls, emails and bookings while maintaining accurate vehicle records and liaising with service staff.

The role requires excellent customer service skills, solid communication abilities, and a proactive, organised approach in a busy service reception environment. A positive attitude and reliability are essential.

Qualifications

• Customer-focused and professional front-of-house service.
• Experience in reception or customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Well-organised with attention to detail and ability to multitask.

Responsibilities

• Welcome customers professionally and provide friendly front-of-house service.
• Answer calls and emails, directing enquiries as needed.
• Book service, MOT, and repair appointments accurately.
• Update customer and vehicle records in the dealership system.
• Liaise with service advisors, technicians and parts staff for smooth operations.
• Manage vehicle keys and documentation securely.
• Process payments and invoices as required.
• Maintain a clean, organised reception area.
• Adhere to company procedures, health and safety, and data protection.

Skills

Customer service

Reception experience

Communication

Organisational skills

Multitasking under pressure

Job description

# Service Receptionist - RedbridgeAdams MoreySouthamptonFull-TimeDependent on Experience## About the roleAn exciting opportunity has arisen to join the team at Adams Morey as a Service Receptionist at our Redbridge dealership.The Service Receptionist is the first point of contact for customers visiting or contacting the service department. The role focuses on delivering excellent customer service, managing bookings, and supporting the smooth day-to-day operation of the service reception.Salary: £29,500 to £30,000 per annum (dependent on experience)Hours: Alternating weeks, i.e. average of 44.5 hours per week, 1 hour lunch break (unpaid).Week 1, Monday to Friday, 8.00 am to 5.30 pmWeek 2, Monday to Friday, 7.30 am to 5.00 pmEvery other Saturday, 8.00 am to 12.00 pmOther duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Key Responsibilities:Welcome customers professionally and provide a friendly, efficient front-of-house service.Answer incoming calls and emails, handling enquiries or directing them appropriately.Book service, MOT, and repair appointments accurately.Update and maintain customer and vehicle records on the dealership system.Liaise with service advisors, technicians, and parts staff to ensure effective communication.Manage vehicle keys and documentation securely.Process payments and invoices where required.Maintain a clean, organised reception area.Adhere to company procedures, health and safety policies, and data protection regulations.Ideally, we are looking for:Previous customer service or receptionist experience preferred (automotive experience desirable).Strong communication and interpersonal skills.Confident using computer systems and telephone equipment.Well-organised with good attention to detail.Ability to multitask and work under pressure.Professional appearance and positive attitude.Customer-focused and approachable.Reliable and punctual.Team-oriented with a willingness to learn.Calm and professional in busy situations.In return we’ll offer:Employee Assistance ProgramMental Health First Aiders within the businessFree Flu jabs if you are ineligible through the NHSFree eye test plus £70 contribution towards glasses for display screen usersEmployee discounts on a range of products and services including holidays, days out and supermarket shops30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33Free Independent mortgage advice servicePension SchemeSalary Sacrifice (if eligible)Staff EventsFree parkingCycle To Work SchemeCompetitive SalariesCareer development pathways and trainingQuarterly Star AwardsAdams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.