Automotive Service Front Desk Specialist

DAF Trucks UK; England; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee Discounts On A Range Of Perks

Free parking

Pension Scheme

Job summary

Adams Morey Bournemouth is looking for a friendly, organised and customer-focused Service Receptionist / Administrator to join our busy service department. As one of the first points of contact for our customers, you'll provide administrative support to the service team, assist with customer enquiries and help ensure the department runs smoothly and efficiently.

Working hours: Monday to Friday 7.30 am to 5.00 pm, 42.5 hours per week, 1 hour lunch break (unpaid).

Qualifications

• Previous experience in a receptionist/administration/customer service role, ideally within the automotive or commercial vehicle industry.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Strong organisational skills and excellent attention to detail.
• Good IT skills and confidence using computer systems.
• The ability to manage multiple tasks and prioritise effectively in a busy environment.
• The ability to remain calm and professional under pressure.
• A proactive attitude and willingness to support the wider team.
• A genuine commitment to providing excellent customer service.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Answer incoming calls and deal with customer enquiries promptly and efficiently.
• Assist with service bookings, customer appointments and general administration.
• Support the Service Advisors and workshop team with day-to-day administrative tasks.
• Prepare and maintain accurate customer and vehicle documentation.
• Process paperwork, invoices and other service-related documents.
• Keep customers informed and direct enquiries to the appropriate member of the team.
• Assist with vehicle collection and handover arrangements.
• Maintain accurate records and update internal systems as required.
• Liaise with technicians, Service Advisors and other departments to ensure information is communicated effectively.
• Maintain a professional and welcoming reception area.
• Provide a high level of customer service at all times.

Skills

Customer service

Communication

Organization

IT skills

Multitasking

Calm under pressure

Proactive attitude

Friendly demeanor

Job description

Adams Morey Bournemouth is looking for a friendly, organised and customer-focused Service Receptionist / Administrator to join our busy service department. As one of the first points of contact for our customers, you'll provide administrative support to the service team, assist with customer enquiries and help ensure the department runs smoothly and efficiently.

Working hours: Monday to Friday 7.30 am to 5.00 pm, 42.5 hours per week, 1 hour lunch break (unpaid).