Automotive Service Receptionist: Customer Care & Bookings

Confidential; Portsmouth; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

28 days leave + bank holidays

Enhanced annual leave with length of服务

NEST Pension Scheme

Training and development opportunities

Benefits after 12 months

Job summary

Amour Recruitment is recruiting for a Customer Service Receptionist for our client in Portsmouth. You will be the first point of contact, coordinating bookings and ensuring a first-class customer experience throughout repair and servicing processes.

The role suits someone with automotive experience and a proactive, organised approach. Hours are 8:00am–6:00pm, with every third Saturday, salary £28,000–£32,000 DOE, plus benefits.

Qualifications

• Experience in automotive service, reception or dealership environment.
• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Good IT skills and ability to learn new systems quickly.
• Strong organisational skills with attention to detail.
• Ability to prioritise workload and stay calm in a busy environment.
• Proactive and positive approach to work.
• Desire to build a long-term career within the automotive sector.

Responsibilities

• Greet customers in person, by phone and email.
• Manage service bookings, servicing, MOT and tachograph appointments.
• Coordinate vehicle breakdowns and update customers throughout the process.
• Maintain electronic job cards and workshop systems.
• Liaise with workshop teams to monitor progress and communicate updates.
• Prepare estimates and ensure completed work is ready for invoicing.
• Process completed jobs and forward documents for payment.
• Allocate parts and consumables to relevant jobs.
• Monitor courtesy vehicles and company vehicle usage.
• Provide administrative support to workshop, service and parts.
• Support customer retention through excellent service and communication.

Skills

Customer service

Communication

Telephone manner

IT skills

Organisational skills

Prioritisation

Proactivity

Job description

Amour Recruitment is recruiting for a Customer Service Receptionist for our client in Portsmouth. You will be the first point of contact, coordinating bookings and ensuring a first-class customer experience throughout repair and servicing processes.

The role suits someone with automotive experience and a proactive, organised approach. Hours are 8:00am–6:00pm, with every third Saturday, salary £28,000–£32,000 DOE, plus benefits.