Service Receptionist/Administrator

Greenhous Group; Merley; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Employee Discounts On A Range Of Produ

30 days holiday including Bank Hollid

Free parking

Pension Scheme

Career development pathways and培训

Job summary

Adams Morey Bournemouth, part of the Greenhous Group, is seeking a friendly and well-organised Service Receptionist/Administrator to join the busy service department. You will be the first point of contact for customers, handling enquiries and providing administrative support to the team.

The role requires strong communication, IT skills and the ability to manage multiple tasks in a fast-paced environment. Monday to Friday, 7.30 am to 5.00 pm, with a salary discussed at interview and generous

Qualifications

• Previous experience in a receptionist, administration or customer service role, ideally within the automotive or commercial vehicle industry.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Good IT skills and confidence using computer systems.
• Ability to manage multiple tasks in a busy environment.
• Calm and professional under pressure.
• Proactive attitude and teamwork.
• Commitment to excellent customer service.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Answer incoming calls and deal with customer enquiries promptly and efficiently.
• Assist with service bookings, customer appointments and general administration.
• Support the Service Advisors and workshop team with day-to-day administrative tasks.
• Prepare and maintain accurate customer and vehicle documentation.
• Process paperwork, invoices and other service-related documents.
• Keep customers informed and direct enquiries to the appropriate team member.
• Assist with vehicle collection and handover arrangements.
• Maintain accurate records and update internal systems as required.
• Liaise with technicians and service staff to ensure clear communication.
• Maintain a professional and welcoming reception area.
• Provide a high level of customer service at all times.

Skills

Friendly attitude

Excellent communication

Interpersonal skills

Good IT skills

Multi-tasking

Customer service

Tools

Computer systems

Job description

Service Receptionist/Administrator Greenhous Group Bournemouth, England, GB

Adams Morey Bournemouth is looking for a friendly, organised and customer-focused Service Receptionist / Administrator to join our busy service department.

As one of the first points of contact for our customers, you'll play an important role in creating a welcoming and professional experience. You'll provide administrative support to the service team, assist with customer enquiries and help ensure the department runs smoothly and efficiently.

If you're confident dealing with customers, highly organised and enjoy working in a busy environment, we'd love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours: Monday to Friday 7.30 am to 5.00 pm, i.e. 42.5 hours per week, 1 hour lunch break (unpaid).

Salary: Dependent on experience, will be discussed at interview stage

Key Responsibilities:

• Greet customers and visitors in a friendly and professional manner.
• Answer incoming calls and deal with customer enquiries promptly and efficiently.
• Assist with service bookings, customer appointments and general administration.
• Support the Service Advisors and workshop team with day-to-day administrative tasks.
• Prepare and maintain accurate customer and vehicle documentation.
• Process paperwork, invoices and other service-related documents.
• Keep customers informed and direct enquiries to the appropriate member of the team.
• Assist with vehicle collection and handover arrangements.
• Maintain accurate records and update internal systems as required.
• Liaise with technicians, Service Advisors and other departments to ensure information is communicated effectively.
• Maintain a professional and welcoming reception area.
• Provide a high level of customer service at all times.

Ideally, we are looking for:

• Previous experience in a receptionist, administration or customer service role, ideally within the automotive or commercial vehicle industry.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Strong organisational skills and excellent attention to detail.
• Good IT skills and confidence using computer systems.
• The ability to manage multiple tasks and prioritise effectively in a busy environment.
• The ability to remain calm and professional under pressure.
• A proactive attitude and willingness to support the wider team.
• A genuine commitment to providing excellent customer service.

In return we’ll offer:

• Employee Assistance Program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice(if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are:

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

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Part-time