Service Advisor/Administrator – Adanac Park

Adams Morey, Ltd.; Southampton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance program

Mental Health First Aiders

Free eye test plus £70 contribution towards glasses

Employee Discounts

30 days holiday including Bank Holidays

Free Independent mortgage advice service

Pension Scheme

Career development pathways

Free parking

Quarterly Star Awards

Job summary

Adams Morey, Ltd. in Southampton is seeking a multiskilled Service Advisor / Administrator to support warranty administration, invoicing and customer service in a dynamic environment. This position requires a proactive individual with strong customer service experience and multitasking abilities.

You will rotate across key service functions while ensuring accurate administration and excellent customer care. In return, enjoy flexible hours, career development pathways, and various employee perks including discounts and a pension scheme.

Qualifications

• Strong customer service background with a professional, approachable manner.
• Ability to multitask and switch confidently between different responsibilities.
• High attention to detail and strong administrative skills.

Responsibilities

• Rotate between warranty processing, service invoicing and front‑desk duties.
• Act as the primary point of contact for customers via phone, email and online.
• Process service bookings, order numbers, invoices, customer quotations.

Skills

Customer service

Attention to detail

Multitasking

Strong administrative skills

Tools

Vehicle booking systems

Job description

We are seeking a multiskilledService Advisor / Administratorto join our busy van service centre. This is a varied role where you will switch regularly between warranty administration, invoicing and front‑desk customer service, supporting the smooth day‑to‑day running of the service department.

Working in a clean, new office environment, this position is ideal for someone who enjoys variety and thrives in a fast‑paced environment. You’ll rotate across key service functions, ensuring excellent customer care, accurate administration and efficient workshop coordination.

Hours:Monday to Friday, Flexible working hours within an 8am–6pm window, i.e. 40 hours per week, 30 minutes lunch (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Rotate between warranty processing, service invoicing and front‑desk duties as required.
• Act as the primary point of contact for customers, both face‑to‑face and via phone, email and online portals.
• Process service bookings, job cards, order numbers, invoices, warranty claims and customer quotations.
• Support daily workshop scheduling, monitor process and workflow ensuring customers are updated.
• Liaise with Workshop controller and Workshop Supervisor and provide administrative support to the workshop team.
• Verify customer and contract requirements before work is allocated.
• Maintain accurate records in line with GDPR, Health & Safety and quality standards.
• Identify service or process issues and contribute to continuous improvement.
• Participate in training and support wider service department needs.

Ideally, we are looking for:

• A strong customer service background with a professional, approachable manner.
• Ability to multitask and switch confidently between different responsibilities.
• High attention to detail and strong administrative skills.
• Motor industry or service department experience preferred but not essential as training will be given.
• Familiarity with vehicle booking systems would be an advantage.
• A proactive team player who communicates clearly and works with respect.

In return we’ll offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice(if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are:

Adams Moreyis a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Moreyitself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.