Service Reception Manager

Perfect Placement UK Ltd; Royal Borough of Greenwich; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Overtime on one in four Saturdays

Progression to Aftersales Manager role

Monday–Friday, 8am–6pm

Job summary

Perfect Placement UK Ltd in North London is seeking a highly motivated Service Reception Manager to lead the service and reception team, ensuring exceptional customer service and driving improvements in operations.

The role offers a competitive salary (£35,000 base with OTE £45,000) and a Monday–Friday 8am–6pm schedule, with paid overtime on one in four Saturdays. It provides a path to Aftersales Manager within a reputable dealership and a supportive team environment.

Qualifications

• Experience in senior service advisory or team leadership in automotive aftersales.
• Proven ability to deliver exceptional customer service and satisfaction.
• Strong leadership and organisational skills with proactive mindset.
• Desire to progress into an Aftersales Manager.
• Confident handling of challenging customer situations.

Responsibilities

• Lead, motivate and develop the service reception team to deliver outstanding customer experiences.
• Manage customer complaints and resolve concerns efficiently and professionally.
• Oversee daily operations of the service reception area with high customer care standards.
• Coach Service Advisors and reception staff to improve team performance.
• Identify areas for process improvement and enhanced customer service.
• Support the Aftersales Manager in achieving departmental goals and targets.
• Drive customer satisfaction and contribute to dealership success through proactive management.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Job description

We are seeking a highly motivated and experienced Service Reception Manager to join our client's reputable dealership in North London. This is an excellent Service Reception Manager opportunity for a dedicated professional looking to progress into a managerial role within the automotive sector. The Service Reception Manager will be responsible for leading the service and reception team, ensuring exceptional customer service, and supporting the continuous improvement of operational standards.

Benefits

• Competitive basic salary of £35,000 with an achievable OTE of £45,000 as aService Reception Manager
• Monday to Friday working hours from 8am to 6pm
• Paid overtime for one in four Saturday mornings
• Opportunity to develop leadership skills and progress into an Aftersales Manager role
• Supportive working environment within a well-established dealership
• Chance to work in a dynamic team committed to customer satisfaction and operational excellence

Duties

• Lead, motivate, and develop the service reception team to deliver outstanding customer experiences
• Manage customer complaints and resolve concerns efficiently and professionally
• Oversee daily operations of the service reception area, ensuring high standards of customer care
• Coach Service Advisors and reception staff to improve team performance
• Identify areas for process improvement and enhanced customer service
• Support the Aftersales Manager in achieving departmental goals and operational targets
• Drive customer satisfaction and contribute to dealership success through proactive management

Requirements

• Previous experience as a Senior Service Advisor, Service Team Leader, or similar role within automotive aftersales
• Passion for delivering excellent customer service and achieving high levels of satisfaction
• Confident handling challenging customer situations and complaints
• Strong leadership, communication, and organisational skills
• Proactive attitude with a desire to progress into an Aftersales Manager position
• Automotive sector knowledge and a customer-focused approach as aService Reception Manager