Service Protection & Release Governance Analyst

Evelyn Partners; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Hybrid working model

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in London is seeking a qualified IT Service Management professional to join the Service Protection team on a 12 month FTC. The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving performance.

Hybrid working is offered, with a supportive environment and opportunities to progress in change governance, release coordination, and service transition across

Qualifications

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
• Understanding of ITIL practices and service lifecycle governance.
• Ability to assess risk, apply structured challenge, and support governance decisions.
• Experience working in multi-system, multi-vendor environments.
• Strong analytical skills with ability to interpret and present data for decision making.

Responsibilities

• Release Management Support - coordinate and execute releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments).
• Track and elevate risks, issues, and dependencies ahead of release.
• Support structured release cycles and post-release validation / early life support (ELS).
• Contribute to reducing release-related incidents and rework.
• Service Transition (New & Changing Services) - onboarding of new services and major changes into BAU support.

Skills

ITIL knowledge

Stakeholder management

Risk assessment

Data analysis

Communication skills

Education

ITIL Foundation v4

Tools

ServiceNow

Jira

Job description

Evelyn Partners in London is seeking a qualified IT Service Management professional to join the Service Protection team on a 12 month FTC. The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving performance.

Hybrid working is offered, with a supportive environment and opportunities to progress in change governance, release coordination, and service transition across