Service Protection Analyst (Change, Release, Transition) - 12 Month FTC

Evelyn Partners; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Hybrid working model

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in London is seeking a qualified IT Service Management professional to join the Service Protection team on a 12 month FTC. The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving performance.

Hybrid working is offered, with a supportive environment and opportunities to progress in change governance, release coordination, and service transition across

Qualifications

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
• Understanding of ITIL practices and service lifecycle governance.
• Ability to assess risk, apply structured challenge, and support governance decisions.
• Experience working in multi-system, multi-vendor environments.
• Strong analytical skills with ability to interpret and present data for decision making.

Responsibilities

• Release Management Support - coordinate and execute releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments).
• Track and elevate risks, issues, and dependencies ahead of release.
• Support structured release cycles and post-release validation / early life support (ELS).
• Contribute to reducing release-related incidents and rework.
• Service Transition (New & Changing Services) - onboarding of new services and major changes into BAU support.

Skills

ITIL knowledge

Stakeholder management

Risk assessment

Data analysis

Communication skills

Education

ITIL Foundation v4

Tools

ServiceNow

Jira

Job description

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose - placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

What will you be doing?

We're seeking a talented individual to join our Service Protection team in London on a 12 month FTC, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB). The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.

Responsibilities

• Release Management Support - support the coordination and execution of releases across multiple systems and vendors


• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and elevate risks, issues, and dependencies ahead of release


• Support structured release cycles and post-release validation / early life support (ELS)


• Contribute to reducing release-related incidents and rework


• Service Transition (New & Changing Services)


• Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)

Qualifications

To be successful in this role, you should:

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition


• Understanding of ITIL practices and service lifecycle governance


• Ability to assess risk, apply structured challenge, and support governance decisions


• Experience working in multi-system, multi-vendor environments


• Strong analytical skills with ability to interpret and present data for decision making


• Effective communication and stakeholder coordination skills

Desired

• ITIL Foundation v4, with further ITIL qualifications desirable

Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary


• Private medical insurance


• Life assurance


• Pension contribution


• Hybrid working model (role dependant)


• Generous holiday package


• Option to purchase additional holiday


• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process.