Service Protection Analyst - Release & Transition

Evelyn Partners; Liverpool; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Hybrid working model

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in Liverpool is seeking a Service Protection Analyst to join the team on a 12 month FTC. You will provide governance across Release Management, Service Transition, and CAB to ensure operational readiness, risk mitigation, and live service stability.

The role partners with multiple systems and vendors, coordinating releases, validating readiness, and supporting post-release activities to minimise incidents and ensure successful changes into BAU.

Qualifications

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
• Understanding of ITIL practices and service lifecycle governance
• Ability to assess risk, apply structured challenge, and support governance decisions
• Experience working in multi-system, multi-vendor environments
• Strong analytical skills with ability to interpret and present data for decision making
• Effective communication and stakeholder coordination skills

Responsibilities

• Release Management Support - support the coordination and execution of releases across multiple systems and vendors
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and elevate risks, issues, and dependencies ahead of release
• Support structured release cycles and post-release validation / early life support (ELS)
• Contribute to reducing release-related incidents and rework
• Service Transition (New & Changing Services)
• Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)

Job description

Evelyn Partners in Liverpool is seeking a Service Protection Analyst to join the team on a 12 month FTC. You will provide governance across Release Management, Service Transition, and CAB to ensure operational readiness, risk mitigation, and live service stability.

The role partners with multiple systems and vendors, coordinating releases, validating readiness, and supporting post-release activities to minimise incidents and ensure successful changes into BAU.