Service Manager – Lead Workshop Excellence

Perfect Placement; Leighton Buzzard; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Autonomy

Stable business

Diverse workload

Training and development

Career progression

Sat. shift occasionally

Job summary

Perfect Placement is seeking an experienced Service Manager for our client, a reputable independent service centre in Leighton Buzzard, Bedfordshire. This role offers autonomy to optimise workshop operations, lead the team, and drive efficiency across retail servicing, internal prep, and MOT work.

You will oversee day-to-day workshop management, develop technicians and front-of-house staff, and strive for high customer satisfaction in a busy, varied environment that combines vehicle sales with

Qualifications

• Proven experience as Service Manager or senior role in a workshop.
• Experience in a busy workshop environment.
• Strong leadership and communication skills.

Responsibilities

• Full day-to-day management of workshop operations and workflow.
• Leading, developing, and motivating technicians and front-of-house staff.
• Driving productivity, efficiency, and quality standards within the workshop.
• Managing job allocation, bookings, and workshop throughput.
• Ensuring high customer satisfaction and retention.
• Maintaining effective communication between the workshop and service reception.
• Identifying areas for process improvements to optimise team performance.

Skills

Leadership

Workshop management

Team development

Customer service

Communication

Decision making

Organisational skills

Job description

Perfect Placement is seeking an experienced Service Manager for our client, a reputable independent service centre in Leighton Buzzard, Bedfordshire. This role offers autonomy to optimise workshop operations, lead the team, and drive efficiency across retail servicing, internal prep, and MOT work.

You will oversee day-to-day workshop management, develop technicians and front-of-house staff, and strive for high customer satisfaction in a busy, varied environment that combines vehicle sales with