Automotive Service Lead: Drive Ops & Customer Excellence

LSH Auto UK Limited; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Referral scheme

Training programs

Rewards scheme

Car purchase scheme

Eye care vouchers

Life assurance

Holiday entitlement

Wellbeing support

Company pension

Learning & development

Job summary

LSH Auto UK Limited is seeking a dedicated Service Manager to lead our service department in Birmingham. You will oversee daily workflows, manage the service team and ensure high standards of customer satisfaction and operational efficiency.

The role involves coordinating with other departments, optimizing service delivery, and driving performance improvements. Hours are 45 per week and a competitive salary with OTE bonus and a company car or car allowance is available.

Qualifications

• Experience in managing automotive service operations.
• Strong leadership and communication.
• Budgets and profitability awareness.
• Valid driver’s licence.

Responsibilities

• Lead and manage the service team to achieve targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyze service department performance data to identify areas for improvement.
• Support development and training of team members.
• Collaborate cross-functionally to achieve business goals.

Skills

Automotive service mgmt

Leadership

Organizational skills

Communication

Service software

Data analysis

Problem solving

Budgeting

Driver's licence

Tools

Service management software

Data analysis tools

Job description

LSH Auto UK Limited is seeking a dedicated Service Manager to lead our service department in Birmingham. You will oversee daily workflows, manage the service team and ensure high standards of customer satisfaction and operational efficiency.

The role involves coordinating with other departments, optimizing service delivery, and driving performance improvements. Hours are 45 per week and a competitive salary with OTE bonus and a company car or car allowance is available.