Service Operations Manager (Learning Disabilities)

JR United Kingdom; Chester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading care organization seeks a Service Operations Manager in Chester to oversee multiple supported living projects. The role requires a commitment to high standards of care, strong compliance management skills, and the ability to lead and develop teams effectively. You will play a key role in enhancing service user welfare and supporting their needs while ensuring adherence to local and national care standards.

Qualifications

• Experience in supporting adults and children with learning disabilities.
• Strong communication and leadership skills.
• Knowledge of compliance with health and safety standards.

Responsibilities

• Coordinate staff and resources to ensure high care standards.
• Manage budgets and monitor expenditures.
• Oversee compliance with statutory regulations and best practices.

Skills

Communication

Leadership

Problem Solving

Team Development

Compliance Management

Job description

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Service Operations Manager (Learning Disabilities), Chester

Client: The Partnership of Care

Location: Chester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. The role involves ensuring welfare, compliance with standards and legal requirements, and promoting values and ethos within the team and home.

The area Service Manager will oversee and support managers for 5 supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

1. Refer and assess new service users, liaise with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintain good communication and relationships with service users, relatives, and professionals involved in their care.
3. Ensure compliance with statutory requirements and best practices, including the Health and Social Care Act, Health & Safety, COSHH, Mental Capacity Act, and Deprivation of Liberty Safeguards.
4. Manage environmental health, infection control, and health and safety in the home, including risk assessments and fire safety checks.
5. Work with CIW to understand and comply with Fundamental Standards, and handle statutory notifications as required.
6. Ensure all legal and statutory documentation is completed and maintained, including insurance and enrollment documents.
7. Document maintenance issues and ensure timely actions are taken.
8. Monitor and investigate complaints, generate reports, and implement corrective actions and service improvements.
9. Assist in recruiting, inducting, and training staff; support team development.
10. Promote openness, honesty, and a culture of continuous improvement within the team.
11. Hold regular staff meetings, provide supervision, and support professional development.
12. Build positive relationships with staff, ensuring effective communication mechanisms.
13. Participate in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR.
14. Maintain effective staff scheduling, including rotas, cover management, and holiday planning. Oversee medication management processes.
15. Manage budgets and monitor expenditure, including petty cash, food shopping, and activity budgets.
16. Safeguard service users and handle safeguarding issues appropriately.
17. Manage applications related to Deprivation of Liberty Safeguards and work with personal representatives to ensure legal compliance.
18. Be available on call out of hours for advice, guidance, and incident response.
19. Attend supervision sessions and engage in Continuing Professional Development (CPD).
20. Contribute to strategic planning, decision-making, and business growth.
21. Perform other duties as assigned by the Director, appropriate to your skills and competence.
22. Manage financial aspects, including budgets and financial reports.
23. Write and audit behavioral reports and other documentation.

The Service Manager must have skills and qualifications to support adults and children with learning disabilities.