Service Operations Manager (Learning Disabilities)

JR United Kingdom; Bournemouth; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading care organization seeks a Service Operations Manager in Bournemouth. The role involves overseeing care for individuals with learning disabilities, ensuring compliance with regulations, and managing staff and resources effectively. The ideal candidate will have strong leadership skills and relevant health and social care qualifications.

Qualifications

• Experience with learning disabilities support for adults and children.
• Strong leadership skills and ability to promote continuous improvement.

Responsibilities

• Overseeing care coordination and resource management.
• Ensuring compliance with legal and organizational standards.
• Recruiting and training staff while managing schedules and budgets.

Skills

Communication

Staff Management

Compliance Knowledge

Risk Management

Budget Management

Education

Relevant qualifications in health and social care

Job description

Service Operations Manager (Learning Disabilities), Bournemouth

Client:

The Partnership of Care

Location:

Bournemouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Service Manager is responsible for coordinating staff and resources to ensure high standards of care, considering the physical, social, and psychological needs of service users. The role involves ensuring the welfare of service users, compliance with organizational standards, statutory, and contractual requirements, and operating within a legislative framework.

The Area Service Manager will oversee and support managers of five supported living projects and community activities for adults and children at Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities:

1. Referring, assessing, and developing personalized care and risk management plans in collaboration with previous care teams, families, and advocates.
2. Maintaining effective communication and relationships with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (2012 revision), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment of the home, ensuring health and safety legislation is followed, risk assessments are conducted, and the environment remains safe.
5. Working with and understanding CIW standards, carrying out statutory notifications, and ensuring legal documentation is maintained.
6. Monitoring maintenance issues and ensuring appropriate actions are taken.
7. Investigating complaints, generating reports, and implementing corrective actions.
8. Recruiting, inducting, and training staff, supporting their development.
9. Promoting openness, honesty, and a culture of continuous improvement within the team.
10. Holding staff meetings, providing supervision, and supporting staff development.
11. Managing staff scheduling, absences, and holidays, and overseeing medication management.
12. Managing budgets, petty cash, and activity budgets.
13. Safeguarding service users and handling safeguarding issues.
14. Managing applications for Deprivation of Liberty Safeguards and working with personal representatives to ensure compliance.
15. Being on call out of hours for advice and incident response.
16. Participating in supervision, CPD, and strategic planning to grow the business.
17. Performing other duties as assigned by the Director based on skills and competence.

The ideal candidate must have skills and qualifications supporting both adults and children with learning disabilities.