Service Operations Manager (Learning Disabilities)

JR United Kingdom; Brighton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Service Operations Manager for their Brighton location to ensure high-quality care standards for individuals with learning disabilities. The role entails overseeing staff, managing resources, ensuring compliance with legal regulations, and developing effective care strategies. Ideal candidates will possess strong leadership and coordination skills, with previous experience in the care sector.

Qualifications

• Experience in service management and care standards required.
• Skills to support adults and children with learning disabilities.
• Administrative skills for managing documentation and compliance.

Responsibilities

• Coordinate staff and resources for high standards of care.
• Ensure compliance with statutory and contractual requirements.
• Oversee daily operations and report to the Registered Individual.

Skills

Coordination

Compliance

Leadership

Communication

Crisis Management

Job description

Social network you want to login/join with:

Service Operations Manager (Learning Disabilities), Brighton

Client: The Partnership of Care

Location: Brighton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with standards, statutory, and contractual requirements. Operating within legislative frameworks and promoting values and care ethos.

The area Service manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities:

1. Referring including assessment, liaising with previous care team, family, and advocates, developing initial personalized care and risk management plans.
2. Sustaining and supporting balanced relationships and good communication with all service users, relatives, and other professionals.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Maintaining effective control of the homes, ensuring compliance with environmental health, infection control, health and safety legislation, and regulations. Conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with and cooperating with CIW, understanding CIW Fundamental Standards, and carrying out statutory notifications as appropriate.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions and changes within the home.
9. Recruiting staff, overseeing induction and training requirements.
10. Promoting a culture of openness and honesty, supporting staff decision-making, and fostering improvements.
11. Holding regular staff meetings, supporting and developing the team, including supervision opportunities.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions, in consultation with HR if needed.
14. Managing staff scheduling, shift coverage, staff absences, holidays, and sickness.
15. Managing medication ordering, booking, disposal, and auditing.
16. Overseeing budgeting and expenditure, including petty cash, food shopping, and activity budgets.
17. Safeguarding service users and addressing safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal care plans.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Participating in strategic decision-making and business growth.
22. Performing other duties as determined by the Director, appropriate to skill and competence.
23. Managing budgets and financials.
24. Writing and auditing behavioral reports and compiling necessary documentation.

The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.