Service Operations Manager (Learning Disabilities)

JR United Kingdom; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de soins à Maidstone recherche un Service Operations Manager pour coordonner des projets de vie soutenue et d'activités communautaires pour les adultes et enfants ayant des déficiences d'apprentissage. Le rôle implique la gestion des risques, du personnel et la conformité aux standards légaux et de qualité.

Qualifications

• Expérience dans la gestion de services sociaux.
• Compétences en communication avec les utilisateurs de services et leur famille.
• Connaissance des lois/standards en matière de soins de santé.

Responsibilities

• Coordination du personnel et des ressources pour maintenir des normes de soins élevées.
• Gestion des processus de recrutement et formation du personnel.
• Assurer la conformité avec les exigences légales et réglementaires.

Skills

Coordination

Communication

Gestion d'équipe

Connaissance des soins

Education

Qualifications en soins ou gestion

Job description

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Service Operations Manager (Learning Disabilities), Maidstone

Client: The Partnership of Care

Location: Maidstone, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare, compliance with standards, and statutory requirements are key. The role involves operating within legislative frameworks, promoting values and care ethos, and managing multiple supported living projects and community activities for adults and children under Lynton Community Care, reporting to the Registered Individual.

Key Responsibilities include:

1. Referring, assessing, and developing personalized care and risk management plans.
2. Maintaining good communication with service users, relatives, and professionals.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment, ensuring health and safety, infection control, and risk assessments are up to date.
5. Cooperating with CIW and understanding Fundamental Standards, carrying out statutory notifications.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring, investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting, inducting, and training staff, supporting team development.
10. Promoting openness, supporting staff decision-making, and service improvements.
11. Holding staff meetings, supervising, and supporting staff, including disciplinary processes.
12. Managing staff schedules, rotas, absences, and holiday management.
13. Managing medication processes, budgeting, and expenditure monitoring.
14. Safeguarding service users and managing safeguarding issues.
15. Applying for Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
16. Providing out-of-hours advice, attending incidents.
17. Participating in supervision, CPD, and strategic growth activities.
18. Performing other duties as assigned by the Director, including financial management and report writing.

The role requires skills and qualifications to support both adults and children with learning disabilities.