Service Operations Manager (Learning Disabilities)

JR United Kingdom; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de soins de premier plan recherche un Service Operations Manager à Colchester pour gérer des projets de vie autonome pour des adultes et des enfants ayant des troubles d'apprentissage. Le candidat idéal aura une expérience en gestion d'équipes, garantissant un environnement de soins conforme aux normes et aux exigences. Il/elle sera responsable des opérations quotidiennes, y compris la gestion des budgets, de la documentation légale et de la satisfaction des clients.

Qualifications

• Compétences en gestion et supervision d'équipe.
• Capacité à travailler avec des personnes ayant des besoins spécifiques.
• Expérience en conformité avec les réglementations de santé.

Responsibilities

• Coordonner le personnel et les ressources pour fournir des soins de haute qualité.
• Gérer plusieurs projets de vie autonome et d'activités communautaires.
• Assurer la conformité aux exigences légales et réglementaires.

Skills

Coordination des soins

Communication efficace

Gestion budgétaire

Conformité légale

Soutien au développement du personnel

Gestion des plaintes

Education

Diplôme en soins de santé ou domaine similaire

Job description

Service Operations Manager (Learning Disabilities), Colchester

Client:

The Partnership of Care

Location:

Colchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Service Manager is responsible for coordinating staff and resources to provide high standards of care, considering the physical, social, and psychological needs of service users. Ensuring their welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within legislative frameworks, promoting values and care ethos, and managing multiple supported living projects and community activities for adults and children.

Key Responsibilities:

1. Refer and assess new service users, developing personalized care and risk management plans.
2. Maintain good communication and relationships with service users, families, and professionals.
3. Ensure compliance with statutory requirements and best practices, including relevant health and safety legislation.
4. Oversee environmental health, infection control, and safety regulations, including risk assessments and fire safety.
5. Work with CIW to understand standards and carry out statutory notifications.
6. Manage legal and statutory documentation related to the home.
7. Address maintenance issues promptly and effectively.
8. Monitor and investigate complaints, generate reports, and implement corrective actions.
9. Recruit, induct, and train staff, supporting their development.
10. Promote a culture of openness, honesty, and continuous improvement within the team.
11. Hold regular staff meetings and provide supervision and support.
12. Manage staff scheduling, including shift planning, absence, and holiday management.
13. Oversee medication management and ensure safety protocols.
14. Manage budgets, petty cash, and activity funds.
15. Safeguard service users and handle safeguarding issues effectively.
16. Work with personal representatives to ensure legal care plans, including DOLS applications.
17. Be on call out of hours for advice and incident response.
18. Participate in supervision, CPD, and strategic planning.
19. Perform other duties as assigned by the Director.

The ideal candidate must possess skills and qualifications to support both adults and children with learning disabilities.