Service Operations Manager (Learning Disabilities)

JR United Kingdom; Preston; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading UK care provider seeks a Service Operations Manager for its Preston location. The role involves coordinating staff and resources to maintain high standards of care for individuals with learning disabilities, ensuring compliance with legal requirements, and managing various operational aspects. Candidates must have proven experience in care management and staff development.

Qualifications

• Proven experience in managing care services.
• Knowledge of legal and statutory standards.
• Skills in staff training and development.

Responsibilities

• Coordinate staff and resources for high-quality care.
• Ensure compliance with health and safety legislation.
• Manage budgets and financial reporting.

Skills

Staff management

Communication

Budget management

Care assessment

Safeguarding

Job description

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Service Operations Manager (Learning Disabilities), Preston, Lancashire

Client: The Partnership of Care

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with standards and statutory requirements is essential. The role includes managing and supporting managers of supported living projects and community activities for adults and children, reporting to the Registered Individual.

Key Responsibilities include:

1. Referring, assessing, and developing personalized care and risk management plans.
2. Maintaining good communication with service users, relatives, and professionals.
3. Ensuring compliance with statutory requirements and best practices, including relevant health and safety legislation.
4. Managing environmental health, infection control, and safety regulations.
5. Cooperating with CIW and understanding Fundamental Standards, carrying out statutory notifications.
6. Maintaining legal and statutory documentation, including insurance and enrollment documents.
7. Monitoring maintenance issues and ensuring appropriate actions are taken.
8. Handling complaints, reporting, and implementing improvements.
9. Recruiting, inducting, and training staff.
10. Promoting openness and honesty, supporting staff development.
11. Holding staff meetings, supervising, and supporting staff work.
12. Building positive relationships and effective communication mechanisms.
13. Participating in disciplinary processes as needed.
14. Managing staff scheduling, rotas, absences, and holiday management.
15. Overseeing medication management systems.
16. Managing budgets, petty cash, and activity budgets.
17. Safeguarding service users and handling safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with personal representatives.
19. Being on call out of hours for advice and incident response.
20. Attending supervision and engaging in CPD.
21. Contributing to strategic decision-making and business growth.
22. Performing other duties as assigned by the Director.
23. Managing financials and budgets.
24. Writing and auditing behavioral reports.

The role requires skills and qualifications to support adults and children with learning disabilities.