Service Operations Manager - Remote

NFP People Limited; Lancaster; Remote; GBP 30,000 - 45,000; Part time

Job summary

An established healthcare charity seeks a part-time Service Operations Manager to oversee operations. Ideal candidates will have strong management experience in the charity or healthcare sectors, and a track record of developing new services. This role involves recruiting volunteers, managing relationships, and monitoring budgets while ensuring alignment with organisational objectives.

Qualifications

• Experience working in the charity sector or closely with healthcare professionals.
• Strong proven experience of developing and driving forward new services.
• Self-motivated and energetic individual.

Responsibilities

• Oversee operations of the charity's services provision.
• Recruit and manage regional coordinators and volunteers.
• Monitor and control budgets relating to the services department.

Skills

Management of services

Developing relationships

Communication skills

Job description

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Service Operations Manager - Remote, Lancaster

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Client:

NFP People Limited

Location:

Lancaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

623097b87968

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

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Service Operations Manager (Part-time)

An exciting part-time opportunity with an established Healthcare charity to oversee the operations of the services provision.

Job title: Service Operations Manager

Location: Remote - Occasional visits to the offices in Maidenhead.

Contract: Permanent - Part-time, hours per week

The Role:

Reporting to the Head of Services you will oversee the operations of the charity’s services provision. You will ensure the delivery and outcomes align with the relevant service strategy and with the overarching organisational objectives and values.

Key responsibilities:

• Recruitment and management of regional coordinators and regional service volunteers.
• Working across the charity to ensure integration of the Services team across the organisation.
• Monitoring and control of budgets relating to the services department.
• Managing outsourced service providers.
• Overseeing and reviewing literature orders ensuring swift and cost-effective delivery.
• Providing support to the helpline team by answering nonclinical/dietetic enquiries.
• Supporting and coordinating projects as appropriate and managing these as required from start to finish.
• Supporting the development of a content plan for a charity’s healthcare professional educational activities, determining what topics should be covered and what the best format would be ( webinar, online modules, presentation, panel discussion, case study).
• Identifying potential topics for future educational content (through internal relationships, desk research and telephone research with potential speakers or the target audience).
• Facilitating regional/national support requirements for events including healthcare professionals and public / patient events.
• Attending meetings and presenting when required.

About you:

To be successful in the role you must have:

• Demonstrable experience of management of services.
• Experience working in the charity sector, or closely with healthcare professionals, ideally within the NHS or private healthcare (other sectors would be considered).
• Strong proven experience of developing and driving forward new services.
• Experience in developing and managing strong relationships with a wide variety of stakeholders, including senior healthcare professionals.
• An understanding of the UK health systems, CVD services and NHS structures, both nationally and locally.
• Strong written and verbal communication skills, enabling effective working relationships with a wide range of people.
• Self-motivated, driven, and energetic individual, with a positive disposition.

You may also have experience in areas such as Operations Manager, Services Manager, Operations Analyst, Operational Specialist, Service Project Manager, Senior Operations Manager, Senior Service Coordinator, Programme Manager, Operations Supervisor, Supply Service Manager, Quality Manager.