Service Operations Manager (Learning Disabilities)

JR United Kingdom; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading care provider in Cardiff is seeking a Service Operations Manager to oversee the coordination of staff and resources for service users with learning disabilities. The role includes ensuring compliance with care standards and managing budgets while fostering a positive working environment. The successful candidate will have substantial experience and qualifications in care management with a strong focus on leadership and compliance.

Qualifications

• Skilled in staff management and development.
• Experience in safeguarding practices.
• Knowledge of relevant legislation in care services.

Responsibilities

• Coordinate staff and resources for quality care delivery.
• Ensure compliance with statutory requirements and best practices.
• Oversee medication management and financial budgets.

Skills

Leadership

Communication

Compliance Management

Risk Management

Education

Relevant management qualification

Experience with learning disabilities

Job description

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Service Operations Manager (Learning Disabilities), Cardiff

Client: The Partnership of Care

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of the service users. Ensuring welfare and compliance with standards, statutory, and contractual requirements. The manager will operate within a legislative framework, promote values and care ethos, and support staff in delivering quality care.

The area Service Manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The service manager reports directly to the Registered Individual.

Key Responsibilities:

• Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
• Maintaining good communication and relationships with service users, relatives, and professionals.
• Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Controlling the environment, ensuring environmental health, infection control, and health & safety legislation are followed. Conducting risk assessments and fire checks.
• Working with CIW to understand and meet CIW Fundamental Standards, carrying out statutory notifications as needed.
• Managing legal and statutory documentation, including insurance and enrollment documents.
• Documenting maintenance issues and ensuring appropriate actions are taken.
• Monitoring and investigating complaints, generating reports, and implementing corrective actions.
• Recruiting and inducting staff, ensuring all training requirements are met.
• Promoting openness and honesty, supporting staff decision-making, and service improvements.
• Holding regular staff meetings, supporting and developing the team, providing supervision.
• Building positive relationships with staff and maintaining effective communication.
• Participating in disciplinary processes, including suspensions, investigations, and meetings, in consultation with HR if needed.
• Managing staff scheduling, rotas, staff absences, holidays, and sickness.
• Overseeing medication management, including ordering, disposal, and auditing.
• Managing budgets, petty cash, food shopping, and activity budgets.
• Safeguarding service users and addressing safeguarding issues.
• Applying for Deprivation of Liberty Safeguards and working with personal representatives to ensure legal care plans.
• Being on call out of hours for advice, guidance, and incident attendance.
• Attending supervision and engaging in Continuing Professional Development (CPD).
• Participating in strategic decision-making and business growth.
• Performing other duties as determined by the Director, appropriate to skill and competence.
• Managing financials and writing/auditing behavioral reports.

The service manager must possess skills and qualifications to support adults and children living with learning disabilities.