Service Operations Manager (Learning Disabilities)

ZipRecruiter; Cardiff; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading care organization is seeking a Service Manager in Cardiff responsible for overseeing staff and ensuring compliance with care standards. The role involves managing multiple community projects for adults and children, focusing on service user welfare and effective care management. Ideal candidates will have strong leadership and compliance management skills, with a commitment to safeguarding and supporting learning-disabled individuals.

Qualifications

• Must possess skills and qualifications to support adults and children with learning disabilities.

Responsibilities

• Coordinating staff and resources to ensure high care standards.
• Managing compliance with relevant regulations and statutory requirements.
• Recruiting and supporting staff, fostering continuous improvement.

Skills

Leadership

Communication

Compliance Management

Problem Solving

Staff Development

Budget Management

Risk Assessment

Safeguarding

Job description

Job Description

The service manager has responsibility for coordinating staff and resources to achieve the highest standards of care, taking into account the physical, social, and psychological needs of the service users. The role involves ensuring the welfare of service users and compliance with the organisation's standards, statutory, and contractual requirements. The service manager must operate within a legislative framework, ensuring that all practices in the home are consistent with existing statutes and government guidelines. Additionally, they should actively promote the organisation's values and care ethos within the staff team and home.

The Area Service Manager will manage and support managers for five supported living projects and community activities for adults and children of Lynton Community Care. The service manager will report directly to the Registered Individual.

Key Responsibilities

1. Referring, including assessment, liaising with previous care teams, families, and advocates, developing initial personalised care and risk management plans.
2. Sustaining and supporting balanced relationships and good communication with all service users, relatives, and other professionals involved in their care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Maintaining effective control of the home, ensuring compliance with environmental health, infection control, and health and safety legislation. Conducting risk assessments, fire checks, and ensuring a safe environment.
5. Working with and cooperating with CIW to understand and adhere to CIW Fundamental Standards, and carrying out statutory notifications as required.
6. Ensuring all legal and statutory documentation is current and properly maintained, including insurance and enrolment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions and service improvements.
9. Recruiting appropriate staff, overseeing induction, and ensuring all training requirements are met.
10. Promoting a culture of openness and honesty, supporting staff decision-making, and fostering continuous improvement.
11. Holding regular staff meetings, supporting staff development, and providing supervision opportunities.
12. Building positive, transparent relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, meetings, and decision-making, in consultation with HR if needed.
14. Managing staff scheduling, including shift coverage, absences, holidays, and sickness management. Overseeing medication management systems.
15. Managing budgets and monitoring expenditure, including petty cash, food shopping, and activity budgets.
16. Safeguarding service users and addressing safeguarding issues proactively.
17. Handling applications related to Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance of care plans.
18. Being on call out of hours to provide advice and attend incidents as necessary.
19. Attending supervision and engaging in Continuing Professional Development (CPD).
20. Participating in strategic planning, decision-making, and business growth activities.
21. Performing other duties as assigned by the Director, consistent with skill and competence.
22. Managing budgets and financial records.
23. Writing and auditing behavioural reports and compiling relevant documentation.

The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.