Service Operations Manager

Recruit Inclusively Ltd; Romford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive company is seeking a Service Manager to guide a skilled team and enhance customer satisfaction in their aftersales operation. This full-time role involves optimizing service efficiency and profitability while fostering a culture of excellence, ensuring every customer experience is remarkable.

Benefits

33 days of holiday

Enhanced Maternity, Paternity, and Adoption Pay

Career Development pathways

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work Scheme

Paid Voluntary/Community Work Day

Team Social Events

Qualifications

• Proven experience in a similar role within the motor industry.
• Strong technical knowledge and strategic mindset.
• Natural leader who thrives under pressure.

Responsibilities

• Oversee the Service Department with a focus on efficiency.
• Maximize profitability through parts and service sales.
• Foster a culture of excellence for customer satisfaction.

Skills

Leadership

Technical knowledge

Customer focus

Operational excellence

Job description

Are you an experienced Service Manager ready to lead a dynamic team, drive exceptional customer service, and maximize aftersales success?

If you're passionate about getting it right the first time, every time, my client wants to hear from you!

The Role:

As the Service Manager, you'll be at the heart of the aftersales operation, leading a skilled team of Service Advisors, Technicians, and Support Staff to deliver a seamless experience for customers.

Your mission?

• Oversee the Service Department with a focus on efficiency and top-notch service.
• Maximize profitability through parts, labour hours, MOTs, lubricants, tyres, and subcontracted sales.
• Foster a culture of excellence, ensuring customers are not just satisfied but truly delighted.

This is a full-time role with occasional weekend shifts, ensuring my clients' customers always receive the highest standards of care.

What You'll Need:

• Proven experience in a similar role within the motor industry—you know your stuff!
• Strong technical knowledge and a strategic mindset to keep things running smoothly.
• A natural leader who thrives under pressure and drives teams forward.
• A commitment to operational excellence while always putting the customer first.

Why Join My Client?

My client is committed to building an environment where everyone feels valued, appreciated, and empowered to reach their full potential.

When you join, you'll enjoy:

• 33 days of holiday (including bank holidays) because downtime matters.
• Enhanced Maternity, Paternity, and Adoption Pay—supporting your family life.
• Clear Career Development pathways—grow with them.
• Long Service Recognition—every 5 years, loyalty is appreciated.
• Discounted Car Schemes—drive the best for less.
• High Street Discounts—treat yourself on them.
• Discounted Gym Memberships—stay fit and focused.
• Cycle to Work Scheme—love a greener commute.
• Paid Voluntary/Community Work Day—give back to what matters most to you.
• Team Social Events—because success is best celebrated together.

My client believes in equity, diversity, and inclusion and welcomes applications from all backgrounds. If you need adjustments during the recruitment process, just ask—they are here to support you.

Ready to drive change and lead from the front? Apply now and be part of something extraordinary!