Service Operations Manager

Integral UK Ltd; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Integral UK Ltd is seeking a mid-senior level Service Operations Manager to lead their Fire Detection team in London. This role is crucial for ensuring service delivery aligns with client SLA's and company goals. Ideal candidates will have a solid understanding of fire systems, experience in managing teams, and possess excellent interpersonal skills. The company offers a competitive salary, holiday options, and benefits including a pension scheme.

Benefits

Competitive salary

25 days holiday plus bank holidays

Contributory company pension scheme

Car allowance

Life Assurance

Funded Health Cash Plan

Qualifications

• Experience in senior service delivery role within the fire and security industry.
• Understanding of LBPS standards.
• Experience in team leadership.

Responsibilities

• Leading, recruiting, and developing the engineering team.
• Managing compliance with regulatory requirements.
• Ensuring quality of work complies with LPS requirements.

Skills

Knowledge of fire systems

Organizational skills

Interpersonal skills

Decision-making skills

Customer service skills

Job description

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Summary Of Role

A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and inline with company standards.

Location: Central London

Summary Of Role

A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and inline with company standards.

A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous engineering background or experience in a similar role.

What You Will Be Doing

• Leading, recruiting, developing and line manager the engineering team.
• Coordinating with contractors and suppliers.
• Managing the resolution of any delays.
• Hiring and training new employees.
• Managing process improvements.
• Ensuring compliance with regulatory requirements.
• Managing materials and equipment budget.
• Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
• Managing and delegating engineering escalations within the department.
• Attending monthly management meetings to both contribute and work with the other senior managers within the business.
• Meeting clients as and when required.
• Ensure a safe and secure working environment at all times for our own employees and those of our customers.
• Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing.
  
  

What We Will Need From You

• Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
• Detailed knowledge and understanding of LBPS standards (essential).
• Experience in recruiting, managing, developing and leading a team (essential).
• Able to work in a fast paced environment and make decisions (essential).
• Proven organisational skills with the ability to meet deadlines, deliver to KPI’s and service level agreements (essential).
• Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
• Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
• Ability to build successful relationships and provide first class customer service to our existing clients (essential).
  
  

What You Can Expect In Return

• Salary Range competitive & negotiable depending relevant experience
• 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days
• Contributory company pension scheme
• Car allowance
• Life Assurance
• Funded Health Cash Plan
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
  
  

Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.

How To Apply

Please submit a tailored CV detailing your experience relevant to this role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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