Service Operations Manager

Unilumin UK; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Service Operations Manager to lead their UK service team. This role involves overseeing operations, managing customer service requests, and coordinating installation projects. The ideal candidate will have a strong technical background in the AV industry, along with proven project and after-sales management skills. Join a forward-thinking company that values innovation and customer satisfaction, and take your career to the next level by leading a dedicated team in a dynamic environment.

Qualifications

• 3+ years in a technical role in the AV industry, preferably with LED install experience.
• Demonstrated experience in project and after-sales management.

Responsibilities

• Create and review annual plans for service team operations.
• Coordinate on-site surveys and service visits, managing engineering teams.
• Maintain service records and ensure smooth operation of the repair team.

Skills

Technical Management

Project Management

After-Sales Management

Customer Liaison

Education

Higher Education in Technical Subject

Job description

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Direct message the job poster from Unilumin UK

Unilumin is the largest LED display manufacturer in the world, regularly leading the market with manufacturing innovations and technology development.

This role will be primarily based at our office at Heathrow with occasional customer site visits as required.

This would suit a candidate with experience in a technical management role, who is regularly involved in LED install projects and looking for their next step to leading a full service team.

Role & Responsibilities:

·Create and review annual plan for service team operations

·Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ

·Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3 rd party resources

·Coordinate with sales team to create quotations for installation & service activity

·Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly

·Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team

·Maintain accurate records of RMA processes and ensure smooth running of the repair team

·Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks

·Maintain the database of service records and tickets

·Create and coordinate regular training sessions for external partners

·Recruit and train additional service team members when required

·Manage and maintain good relations with 3 rd party resources

Qualifications:

• 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)
• Successful candidates will be able to demonstrate a fter-sales management experience
• Successful candidates will be able to demonstrate project management experience
• Higher education qualification in a technical subject
• UK Driving license
• Fully fluent English language skills, written and verbal

Package:

Market rate salary offered, negotiable on experience and capability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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