Service Operations Manager

Carrylift, a proud member of the Corp; Sittingbourne; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in logistics seeks a Service Operations Manager to oversee service department activities at their Sittingbourne depot. The role involves managing staff, ensuring service quality and safety, and contributing to company strategy. Competitive salary and benefits accompany this exciting opportunity.

Benefits

Company Car

Laptop

Mobile Phone

Pension

Life Insurance

Performance Bonuses

Qualifications

• Strong management skills necessary for overseeing operational activities.
• Experience in ensuring health and safety compliance.
• Ability to maintain customer satisfaction levels and service quality.

Responsibilities

• Manage service department operations within budget.
• Ensure safety and reliability of service delivery.
• Recruit and train staff while adhering to company procedures.

Skills

Management

Safety Compliance

Customer Satisfaction

Job description

Carrylift Group is seeking a Service Operations Manager based at our Sittingbourne depot.

An exciting opportunity has arisen for a Service Operations Manager based at our Sittingbourne depot.

The Operations Manager role purpose, is to actively manage, control and develop the service department operations within agreed parameters and budgets in a safe and economical manner and to contribute to the formulation of the company’s future strategy.

Duties and Responsibilities include:

1) The management of the service departments operational activities including the planning and organisation of service schedules and breakdown requests, ensuring supporting labour and parts are available in an economic manner, and the quality of service provided by direct staff is maintained.

2) The evaluation, costing and authorization of service quotations, hire contract sales etc. within agreed limits.

3) Responsibility for the quality and safety of work carried out by direct staff, and others as applicable, ensuring that on completion of work equipment is safe to use, is reliable or that suitable warnings have been given as appropriate and that customer satisfaction and safety levels are maintained.

4) The promotion, control and implementation of the companies strategy for the service department in order to meet company targets for service sales, service contracts, equipment hire, service quality, etc. – ensuring their growth and profitability.

5) The management and control of depot and/or department operational expenditure within agreed budgets.

6) Responsibility for direct reporting staff, i.e. their recruitment, assessment, training, discipline and administrative support ensuring company procedures, as noted in the procedures manual, are adhered to at all times

7) Responsibility for the health and safety of direct reporting staff both within and outside the depot, as detailed in the companies health and safety policy.

8) As is necessary the establishment and maintenance of appropriate systems for the measurement of agreed management processes including their development and the periodic and regular reporting on these operational issues, opportunities, development plans and achievements etc. within agreed formats and timescales.

9) Co-ordination and co-operation with other company departments and employees as applicable ensuring they are kept fully informed of service department objectives, purposes, problems and achievements etc. and where necessary ensuring their approval is obtained for issues outside your remit.

10) The responsibility for ensuring that local activities meet with the organisational, and legal requirements for quality management, health and safety, environmental policies, employment law and the company’s general duty of care.

11) Where applicable, responsibility for the management and control of the department’s physical resources, including buildings, vehicles, equipment etc., ensuring that they are maintained and inspected as required by any relevant statute, or company procedure, and are kept in a safe, presentable condition.

In return for your services, we offer a competitive salary, company car, laptop, mobile phone, pension, life insurance and generous performance bonuses.

I consent to the processing and storage of my personal data