Service Operations Manager

Mon Motors Ltd; Bath; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

Mon Motors Ltd seeks a capable leader to manage and optimise the service department, balancing hands-on operational control with strong leadership. You will drive efficiency, profitability, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives.

The role requires experience in workshop operations and front-of-house management, with solid knowledge of DMS systems, warranty rules, and KPI reporting. A background in the motor trade is preferred.

Qualifications

• Experience in service operations in workshop and front-of-house management.
• Outstanding communication skills and the ability to build relationships and deliver the highest level of customer service.
• Strong leadership, coaching skills and conflict resolution.
• Commercial acumen and KPI management ability.
• Proficiency in DMS/workshop systems and reporting tools.
• Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.
• Experienced in a similar role within the motor trade.

Responsibilities

• Manage and optimise all aspects of the service department, balancing hands-on control with leadership responsibilities.
• Support the Aftersales Manager in strategic objectives and assume full service and parts duties when the Aftersales Manager is absent.

Skills

Service operations

Front-of-house management

Customer service

Leadership coaching

KPI management

DMS systems

Manufacturer standards

Warranty rules

H&S/GDPR knowledge

Motor trade experience

Tools

Reporting tools

Job description

To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.

• Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
• Outstanding communication skills and the ability to build relationships and deliver the highest level of customer service.
• Strong leadership, coachingskills and conflict resolution.
• Commercial acumen and KPI management ability.
• Proficiency in DMS/workshop systems and reporting tools.
• Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.
• Experienced in a similar role within the motor trade