Service Operations Leader - Customer Centre Excellence

Prattwhitney; Harlow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

37hr working week

25 days holiday

Company pension 10.5%

Annual discretionary bonus

Life assurance

Flexible benefits package

Job summary

Raytheon UK invites applications for a Service Operations Team Leader to head the Customer Service Centre in Harlow. You will guide the team handling repair, rest and stores, ensuring efficient delivery aligned with customer expectations and contractual requirements.

The role includes overseeing inventory, testing, diagnostics and shipments, with focus on quality and cost control. You will mentor staff, manage performance, foster a culture of safety and continuous improvement, and collaborate

Qualifications

• Extensive management experience in a similar environment.
• Leadership experience of diverse teams.
• Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems.

Responsibilities

• Lead and manage the Customer Service Centre (CSC) team to meet operational targets.
• Coordinate with Programme Management, Quality, Engineering, Exports and Global Trade.
• Communicate risks clearly and mitigate with stakeholders.
• Oversee receipt, storage and issuing of materials to ensure accurate inventory.
• Drive continuous improvement initiatives and SQCDP improvements.
• Foster collaboration and innovation across functions.
• Plan workloads, schedules and resources to meet customer commitments.
• Maintain training and certifications for the team.
• Ensure activities are safe, risk assessed and properly team-trained.
• Coach and develop team members through regular reviews.
• Manage time recording and attendance approvals.

Skills

Leadership

SAP

MS Office

ERP systems

Job description

Raytheon UK invites applications for a Service Operations Team Leader to head the Customer Service Centre in Harlow. You will guide the team handling repair, rest and stores, ensuring efficient delivery aligned with customer expectations and contractual requirements.

The role includes overseeing inventory, testing, diagnostics and shipments, with focus on quality and cost control. You will mentor staff, manage performance, foster a culture of safety and continuous improvement, and collaborate