Service Centre Warehouse Lead

ProTech Recruitment Ltd; Borehamwood; On-site; GBP 32,000 - 42,000; Full time

Job summary

ProTech Recruitment Ltd is seeking an experienced Warehouse Team Leader to oversee the Service Centre in Borehamwood. You will lead a hands-on team of Service Technicians, manage workloads, and ensure repairs and refurbishments meet quality standards while delivering excellent customer service.

Collaborate with Product Management and other departments to drive performance, maintain high standards, and meet customer requirements.

Qualifications

• Supervisory or team leadership experience in a service/repair environment.
• Strong planning, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional approach.
• Knowledge of electro-mechanical or optical/electronic equipment.
• Qualification in Electronics, Telecommunications or related discipline.

Responsibilities

• Lead the day-to-day operations of the Service Centre.
• Manage and prioritise repair, inspection and refurbishment workloads.
• Line manage, motivate and develop a team of Service Technicians.
• Approve service quotations and sales/service orders.
• Monitor service performance and produce regular KPI reports.
• Work with the Product Manager to manage stock levels, budgets and departmental performance.

Skills

Leadership

Planning

Communication

Customer-focused

Problem-solving

Teamwork

Education

Electronics or related discipline

Tools

Microsoft Office

Job description

ProTech Recruitment Ltd is seeking an experienced Warehouse Team Leader to oversee the Service Centre in Borehamwood. You will lead a hands-on team of Service Technicians, manage workloads, and ensure repairs and refurbishments meet quality standards while delivering excellent customer service.

Collaborate with Product Management and other departments to drive performance, maintain high standards, and meet customer requirements.