Warehouse Team Lead

ProTech Recruitment Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

ProTech Recruitment Ltd in the Greater London area is seeking a Warehouse Team Leader to oversee the Service Centre's day-to-day operations, lead a team of service technicians, and ensure repairs and servicing are completed efficiently while delivering excellent customer service.

You will work closely with the Product Manager and other departments to drive performance, maintain high quality standards, and meet customer requirements.

Qualifications

• Experience in a supervisory or team leadership role.
• Experience in a service, repair or maintenance environment.
• Strong planning, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional approach.

Responsibilities

• Lead the day-to-day operations of the Service Centre.
• Manage and prioritise repair, inspection and refurbishment workloads.
• Line manage, motivate and develop a team of Service Technicians.
• Approve service quotations and sales/service orders.
• Monitor service performance and produce regular KPI reports.
• Work with the Product Manager to manage stock levels, budgets and departmental performance.
• Ensure refurbished equipment meets quality standards before release.
• Provide technical support to customers via email and telephone where required.
• Coordinate with internal teams to support demonstrations, training and technical issues.
• Conduct regular performance reviews, one-to-one meetings and annual appraisals.
• Manage employee holidays, absence and overtime.
• Support continuous improvement by reviewing procedures, developing team skills and organising training.

Skills

Supervisory experience

Service/repair background

Planning & organisation

Communication skills

IT skills

Customer focused

Ability to work under pressure

Education

Electronics or Telecommunications qualification

Tools

Microsoft Office

Job description

Warehouse Team Leader

Elstree, Borehamwood

We are looking for an experienced and motivated Service Centre Team Leader to oversee the day-to-day operation. This is a hands-on leadership role responsible for managing a team of service technicians, ensuring repairs and servicing are completed efficiently, and delivering excellent customer service.

Working closely with the Product Manager and other departments, you will help drive performance, maintain high-quality standards, and ensure customer requirements are met.

Key Responsibilities as a Warehouse Team Leader

• Lead the day-to-day operations of the Service Centre.
• Manage and prioritise repair, inspection and refurbishment workloads.
• Line manage, motivate and develop a team of Service Technicians.
• Approve service quotations and sales/service orders.
• Monitor service performance and produce regular KPI reports.
• Work with the Product Manager to manage stock levels, budgets and departmental performance.
• Ensure refurbished equipment meets quality standards before release.
• Provide technical support to customers via email and telephone where required.
• Coordinate with internal teams to support demonstrations, training and technical issues.
• Conduct regular performance reviews, one-to-one meetings and annual appraisals.
• Manage employee holidays, absence and overtime.
• Support continuous improvement by reviewing procedures, developing team skills and organising training.
• Carry out any other reasonable duties as required.

Essential Skills & Experience as a Warehouse Team Leader

• Previous experience in a supervisory or team leadership role.
• Experience within a service, repair or maintenance environment.
• Strong planning, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional approach.
• Good IT skills, including Microsoft Office.
• Ability to work effectively under pressure and meet deadlines.
• Knowledge of electro-mechanical or optical/electronic equipment.
• Qualification in Electronics, Telecommunications or a related discipline.