Customer Service Centre Lead - Drive Excellence (Onsite)

Raytheon UK; Harlow; On-site; GBP 55,000 - 72,000; Full time

Benefits offered by this job

37hr week

25 days holiday

Pension contribution

Discretionary annual bonus

Life Assurance

Flexible Benefits

Enhanced sick pay

Family friendly policies

Job summary

Raytheon UK in Harlow is seeking a Customer Service Centre Lead to spearhead the CSC team in repair, rest, and stores functions within the manufacturing environment. You will lead, coach, and develop the team to meet operational targets while aligning with programme management, quality, engineering, exports, and global trade colleagues.

The role requires extensive management experience, strong SAP and MS Office skills, and proven ability to drive continuous improvement.

Qualifications

• Extensive management experience in a similar environment.
• Leadership experience of diverse teams.
• Strong SAP & MS Office Skills.
• Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems.
• Strong communication and presentation skills.

Responsibilities

• Support development of a high-performing, motivated team achieving targets.
• Collaborate with Programme Management, Quality, Engineering, Exports and Global Trade to align with Raytheon UK goals.
• Provide clear communication and identify risks with stakeholders.
• Ensure materials receipt, storage and issuing meets logistics and financial standards.
• Champion continuous improvement initiatives and SQCDP improvements.
• Drive a culture of collaboration and innovation within the area and across functions.
• Plan and coordinate workloads, schedules and resources to meet priorities.
• Maintain training and certifications of the team.
• Ensure activities are conducted safely, risk assessed, and personnel trained.
• Lead coaching and development through regular performance reviews.
• Manage and approve time recording and attendance.

Skills

Management experience

Leadership

SAP

MS Office

ERP systems

Communication skills

Tools

ERP software

Job description

Raytheon UK in Harlow is seeking a Customer Service Centre Lead to spearhead the CSC team in repair, rest, and stores functions within the manufacturing environment. You will lead, coach, and develop the team to meet operational targets while aligning with programme management, quality, engineering, exports, and global trade colleagues.

The role requires extensive management experience, strong SAP and MS Office skills, and proven ability to drive continuous improvement.