Global Repair Operations Leader

Sepura Limited; Cambridge; On-site; GBP 60,000 - 90,000; Full time

Job summary

Sepura Limited is seeking an experienced Repair Operations Manager to lead the Cambridge Service Centre and own end-to-end repair service performance for a global customer base.

You will drive capacity planning, process improvements, and cross-functional collaboration with Engineering, Operations and Commercial teams, ensuring scalable, compliant repair services while delivering against SLAs and financial targets.

Qualifications

• Degree in engineering or related technical field.
• Proven experience in end-to-end service/production operations in a workshop.
• Track record of managing KPIs, budgets and performance improvements.
• Lean / Six Sigma / CI experience desirable.
• Strong stakeholder management across technical and commercial functions.
• Experience in a B2B customer-support environment.
• Proficient with MS Office for communications and data analysis.
• Commercial awareness for cost management and pricing.

Responsibilities

• Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets.
• Define and manage operational KPIs and ensure performance is tracked and improved.
• Ensure capacity planning and resources are aligned to demand.
• Drive operational efficiency, productivity, and throughput improvements.
• Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards.
• Own service reporting and contribute to operational reviews.
• Support commercial activities including tenders, pricing, and service proposals.
• Ensure compliance across both Sepura and partner repair operations.
• Manage budgets, cost control, and efficiency improvements.
• Oversee inventory and management of equipment within repairs.
• Lead and develop the team to grow capability and manage performance.
• Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge.
• Drive a culture of accountability, collaboration, and continuous improvement.
• Ensure compliance with ISO9001, H&S, environmental and security requirements.
• Support the adoption and optimisation of ERP (D365) service workflows.

Skills

KPIs tracking

Budget management

Lean Six Sigma

Stakeholder management

B2B customer support

MS Office

Cost awareness

Education

Engineering degree

Formal electronics qualification

Tools

Microsoft Dynamics 365

Power Apps

Job description

Sepura Limited is seeking an experienced Repair Operations Manager to lead the Cambridge Service Centre and own end-to-end repair service performance for a global customer base.

You will drive capacity planning, process improvements, and cross-functional collaboration with Engineering, Operations and Commercial teams, ensuring scalable, compliant repair services while delivering against SLAs and financial targets.