Service Operations Leader — Aftersales & Growth

Axon Moore; Greater Manchester; On-site; GBP 55,000 - 90,000; Full time

Job summary

Axon Moore is seeking a Service Operations Manager to take ownership of the Aftersales function within a growing engineering-led business in Greater Manchester. You will lead the service team, manage revenue, margins and P&L, and drive growth through renewals and new opportunities.

You will implement structured processes, develop key customer relationships, and collaborate with Sales, Quality and Technical teams to elevate service delivery and profitability.

Qualifications

• Experience leading Aftersales or service operations in engineering/manufacturing environments.
• Strong leadership and customer management skills.
• Track record of managing revenue, costs, margins and P&L.
• Commercial mindset with business development focus.
• Experience managing mobile/field engineers.
• Proven ability to improve processes and operational performance.
• Excellent analytical, communication and problem-solving skills.
• Proactive approach with ownership and accountability.
• Experience with service contracts and renewals is a plus.

Responsibilities

• Lead and develop the Aftersales and field engineering team.
• Own service revenue, margins and P&L.
• Grow service and maintenance contracts and drive renewals.
• Develop existing customer accounts and identify new opportunities.
• Manage key customer relationships and escalations.
• Improve engineer utilisation, scheduling and service delivery.
• Set and monitor KPIs across performance, profitability and customer service.
• Improve processes, systems and operational efficiency.
• Analyse performance data and implement continuous improvements.
• Collaborate with Sales, Quality, Technical and other teams.

Skills

Leadership

People management

Revenue & P&L management

Commercial mindset

Field-based engineers

Process improvement

Analytical skills

Proactive ownership

Customer relationship management

Tools

Joblogic

Job description

Axon Moore is seeking a Service Operations Manager to take ownership of the Aftersales function within a growing engineering-led business in Greater Manchester. You will lead the service team, manage revenue, margins and P&L, and drive growth through renewals and new opportunities.

You will implement structured processes, develop key customer relationships, and collaborate with Sales, Quality and Technical teams to elevate service delivery and profitability.