Operations Manager

Axon Moore; Greater Manchester; On-site; GBP 55,000 - 90,000; Full time

Job summary

Axon Moore is seeking a Service Operations Manager to take ownership of the Aftersales function within a growing engineering-led business in Greater Manchester. You will lead the service team, manage revenue, margins and P&L, and drive growth through renewals and new opportunities.

You will implement structured processes, develop key customer relationships, and collaborate with Sales, Quality and Technical teams to elevate service delivery and profitability.

Qualifications

• Experience leading Aftersales or service operations in engineering/manufacturing environments.
• Strong leadership and customer management skills.
• Track record of managing revenue, costs, margins and P&L.
• Commercial mindset with business development focus.
• Experience managing mobile/field engineers.
• Proven ability to improve processes and operational performance.
• Excellent analytical, communication and problem-solving skills.
• Proactive approach with ownership and accountability.
• Experience with service contracts and renewals is a plus.

Responsibilities

• Lead and develop the Aftersales and field engineering team.
• Own service revenue, margins and P&L.
• Grow service and maintenance contracts and drive renewals.
• Develop existing customer accounts and identify new opportunities.
• Manage key customer relationships and escalations.
• Improve engineer utilisation, scheduling and service delivery.
• Set and monitor KPIs across performance, profitability and customer service.
• Improve processes, systems and operational efficiency.
• Analyse performance data and implement continuous improvements.
• Collaborate with Sales, Quality, Technical and other teams.

Skills

Leadership

People management

Revenue & P&L management

Commercial mindset

Field-based engineers

Process improvement

Analytical skills

Proactive ownership

Customer relationship management

Tools

Joblogic

Job description

About the role

We are working with a growing engineering-led business to recruit a Service Operations Manager to take ownership of its Aftersales function. This is a commercially focused role covering people leadership, customer relationships, operational performance, P&L and business growth. You'll initially bring greater structure to processes and systems before driving revenue growth and developing the service operation.

Key responsibilities

• Lead and develop the Aftersales and field engineering team
• Take ownership of service revenue, margins and P&L
• Grow service and maintenance contracts and drive renewals
• Develop existing customer accounts and identify new opportunities
• Manage key customer relationships and escalations
• Improve engineer utilisation, scheduling and service delivery
• Set and monitor KPIs across performance, profitability and customer service
• Improve processes, systems and operational efficiency
• Analyse performance data and implement continuous improvements
• Work closely with Sales, Quality, Technical and other internal teams

About you

We're looking for an experienced Service Operations, Service or Aftersales professional who is commercially minded and enjoys building and improving a service operation. You'll ideally have:

You’ll ideally have:

• Service management experience within an engineering, manufacturing, automotive, transport or similar environment
• Strong people leadership and customer management skills
• Experience managing revenue, costs, margins and P&L
• A strong commercial and business development mindset
• Experience managing field-based or mobile engineers
• A track record of improving processes and operational performance
• Strong analytical, communication and problem-solving skills
• A proactive approach with the ability to take ownership
• Experience of service contracts, renewals, transport refrigeration or field service systems such as Joblogic would be advantageous.

Why join?

This is a genuine opportunity to take ownership of an established Aftersales function within a growing business, with significant scope to increase revenue, improve profitability and build the operation for future growth. If you're a commercially driven Service Manager, Service Operations Manager or Aftersales leader looking for your next challenge, we'd love to hear from you.