Customer Service Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Johnson Controls is seeking a Service Operations Specialist in Manchester to join our maintenance scheduling team. You’ll coordinate engineer appointments, communicate with customers, and ensure smooth execution of planned and emergency works.

Join a collaborative environment where you will support KPI tracking, work with Sales and Billing teams, and help optimize engineer productivity. Hybrid working is available (2 days/week after 6 months).

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.

Responsibilities

• Coordinate engineer appointments and manage diaries.
• Communicate with customers via phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple portals and internal systems.
• Collaborate with Service Managers to improve engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractors.
• Support KPIs and report to Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Job description

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly.

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

What We Look For

• Must-Haves:
• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

• Nice-to-Haves:
• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you\'re looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work, facilities for learning or healing, venues for entertainment and shopping. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.